Work from home Quality Assurance Analyst - Al-Ghuwayriyah, دولة قطر - Concentrix

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About the job Job Title:

Supervisor, Qualitywith German & English Job Description The Supervisor,Quality is responsible for supporting Transactional Monitoring fora single/multiple clients with multiple programs or lines ofbusinesses within a single site and supervises all on-site QualityEvaluators who support their assigned portfolio.

This position isresponsible for the skill level and development of the employees ontheir team, the attainment and accuracy of evaluations acrossassigned portfolio, and delivering quality related analysis andinsights of overall program performance.

Supervise work group,including work assignment and attendance monitoring; provide inputinto selecting, training, developing, and completing performanceappraisal of work group(s) in accordance with theorganization's policies and applicable legalrequirements; manage resources across the assigned portfolio ofsingle client or site (personnel schedules, varying account needs)Maintain accurate metrics of direct reports individual performanceas well as overall team level performance Conduct analysis onquality performance across single site or client and be responsibleto identify trends, determine root cause, present findings bothinternally and externally and lead corrective action plans Evaluatelevels of process and staff effectiveness and works with Businessstakeholders to create and collaborate on execution of improvementaction plans Lead quality task forces / action plans with Businessstakeholders (Quality Leadership, Operations, Client, AccountManagement, and Resource Unit partners) for respective single siteor client Ensure consistent application of the qualityprocess/system across assigned site or client including but notlimited to calibration sessions, review the reviewer, insights andreporting;