On-Site Service Specialist - Qatar, دولة قطر - Hitachi Vantara Corporation

وصف

Description

You as an Onsite-Support Specialist will be part of Hitachi Energy business based in D oha , Qatar . Y ou will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT functions .

Your responsibilities:

• Troubleshoot issues throughout facility & with remote users along with:
• Management of facility & factory network, servers, & hardware; liaison to IT vendors to ensurebusiness continuity.
• Printers – manage supplies, provide troubleshooting, & coordinate with technicians
• Phones – assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones.
• Accounts – manage use & upkeep of shared user accounts.
• Factory PCs – manage deployment of hardware and setup of various types of software.
• Network – assist with adding or modifying network connections & cabling.
• Hardware – assist & manage various cabling and peripherals for user workstations.
• Work with multiple teams on IS & IT needs for integration of new devices & machines.
• Provide documentation of issues, solutions, and potential problems
• Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
• Take care of physical stock management of devices and accessories including CMDB updates
• Manage logistics by using local logistic providers to ship and move devices across locations
• Identify and report risks that might downgrade OSS service quality
• Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support
• Host and support third party technicians
• Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality
• Follow given OSS governance (participate in meetings, follow escalation path, etc.)
• Follow OSS procedures defined in Runbook, SOPs, knowledge articles Drivers license beneficial for this job role
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A university degree or completed an apprenticeship in the field of information technology.
• 2 years of professional experience in IT support.
• have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven.
• Proficiency in written and spoken English.