Guest Relations Officer - Doha, دولة قطر - The Ritz-Carlton Qatar

وصف

Supervising check-in and check-out proceduresincluding reservations and financialtransactions.
Instantly accommodate guest requests suchas in-room dining.
Ensure that guests with special needsreceive appropriate services
Coordinate and managecommunications between guests and staff and follow up to ensurecustomer issues are resolved.
Supervise informingcustomers of hotel services including breakfast and diningoptions.
Publicize and promote all hotel amenities andprograms offered.
Manage guest relations team includingreceptionists and concierges to ensure all operating standards andprocedures are adhered to.