Receptionist Salwa - Al-Ghuwayriyah, دولة قطر - Hilton

وصف

What will I be doing? As Receptionist, youwill provide reception services for Guests to contribute to anoverall exceptional experience from check-in through check-out andcomplete audits, as required.

• Achievepositive outcomes from Guest queries in a timely and efficientmanner
• Ensure an efficient reception experience forGuests, including check in/out, and complete audit procedures, asrequired
• Ensure that both the Front Office Manager andReception Supervisors are kept fully aware of any relevant feedbackfrom guests and, or, other departments
• Demonstrate ahigh level of customer service at all times
• Attendappropriate training courses, when required, and assist with theNight Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates,packages, promotions and other general product knowledge necessaryto perform daily duties
• Maximize room occupancy and useup-selling techniques to promote Resort services and facilities
• Use the correct procedures regarding the acceptance offoreign currencies, credit cards and cash in accordance with thehotel credit policy
• Comply with hotel security, fireregulations and all health and safety legislation
• Act inaccordance with policies and procedures when working with front ofhouse equipment and property management systems
• Followcompany brand standards
• Assist other departments, asnecessary What are we looking for? Receptionists serving Hiltonbrands are always working on behalf of our Guests and working withother Team Members.

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customerservice
• Excellent grooming standards
• Abilityto work on your own and as part of a team
• Competentlevel of IT proficiency