IT - Service Desk Specialist - Doha, دولة قطر - Swan Global WLL

Swan Global WLL
Swan Global WLL
شركة تم التحقق منها
Doha, دولة قطر

منذ أسبوع

Aisha Al-Thani

تم النشر بواسطة:

Aisha Al-Thani

مسوّقة للمواهب لبيبي
وصف

Job description

Education Qualification/ Certification:
Bachelor's degree in computer science, Management Information Systems or equivalent experience


Mandatory Skills :
Relevant IT certifications such as Microsoft, Networking etc. will be an advantage

  • Hands on experience to perform remote troubleshooting.
  • Experience in managing high volume of customer service.
  • Overarching broad based IT Knowledge across the whole domain.
  • Proficient in quality, processes and best practices.
  • Broad understanding of emerging technologies and market needs within IT Service Desk domain.
  • Experience of working in a customer service environment.
  • Analytical and problemsolving skills.
  • Experience of working in the region and knowledge of local culture will be an added benefit.
  • High attention to detail and accuracy.
  • Flexibility and a related ability to work autonomously.
  • A positive attitude, patience and persistence, especially when dealing with various internal and external stakeholders.
  • Provide on call and remote Level 1 support for IT Incident Management, IT Service Request Fulfilment.
  • Perform day to day tasks and activities.
  • Effectively communicate with clients.
  • Escalate IT issues for timely resolution.
  • Manage client IT requests to resolution.
  • Dispatch request to appropriate second level support groups according to procedures.
  • Monitor the progress of cases up to fixed resolved status and all aspects of Inbox Management.
  • Provide input to update Service Desk Knowledge Base ensure that you refer to this for any recent updates.
**Duration - 3-4 months project


Job Types:
Full-time, Contract


Job Type:
Contract

Contract length: 4 months


Salary:
QAR6, QAR7,000.00 per month


Ability to commute/relocate:

  • Doha: Reliably commute or planning to relocate before starting work (required)
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