Officer Customer Service - Doha, دولة قطر - Gulf Warehousing Company

Gulf Warehousing Company
Gulf Warehousing Company
شركة تم التحقق منها
Doha, دولة قطر

منذ أسبوع

Aisha Al-Thani

تم النشر بواسطة:

Aisha Al-Thani

مسوّقة للمواهب لبيبي
وصف
Job Purpose

To work closely with internal & external customers for routing/monitoring/tracking shipments from origin till delivery to consignee at destination.

Roles and Responsibilities

Routing order follow-ups

Monitoring of pick up, the status of order, movement of shipment, arrival, clearance, and delivery.

To be in constant touch with the customers and their broker to provide regular and timely updates

Handling of shipments as per the customers/general SOP (pre-arrival & post-arrival)

Track and Trace of shipments

Ensure that DSRs are correct with timely updates

Liaising with shipping lines/airlines / origin/destination for regular updates

Auditing of documents and corrective action taken

Maintaining Daily Status Report as required for all shipments

Handing over the job files to Operations well in time as per the KPI

Record all service failures by all departments including self and customer complaints.

Ensure that department & company KPIs are met

Job Requirements

Bachelor degree

Must possess excellent communication skills with experience tracing and tracking shipments and keeping customers updated.

Experience of at least 3 years in freight forwarding In the same department
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