Customer Experience Specialist - Al-Ghuwayriyah, دولة قطر - Sanofi Egypt

وصف

KEY RESULTS /


ACCOUNTABILITIES:

• Manage great customer experience.
• Ensure theunderstanding and execution of the relevant Customer Journey& Experience strategy and tactics of the GBU within theArea/ POD
• Support of key customers in the specialist /GPwith the aim of increasing the prescription of Portfolio, toimprove patient life's and needs,
• implementationand regular monitoring of the individual customer journey byleveraging the cross functional team work with customer support ,COE ́s ; HQ
• Main point of contact for productinformation, brand detailing & messaging through multiplechannels / follow up comm with HCPs / conduct physical &virtual RTMs
• Dynamic customer profiling &segmentation, digital habits, preferences and prioritizeinteractions, coordinate with CSLs to develop impactful customerengagement plan for key prescribers.
• Identify customersand manage sales promotion of assigned products to the targetdoctors to achieve monthly, quarterly and annual targets in linewith company strategy
• Hybrid Rep & OC campaignorchestrator with full empowerment to apply TURING OCCP improvingcustomer engagement
• Develop weekly and monthly visitplans in consultation with the line manager and in compliance withSanofi internal sales systems and procedures
• Maintainand update product and competition knowledge in order to create agood professional image and build good relationships with tradepersonnel
• Identifying and establishing new business.
• Details to achieve the success
• Update all therequired information on doctor cards and list
• Communicate regularly with key opinion leaders, get market feedbackand report any relevant information to commercial lead in line withcompany procedures and best practice.
• Support thecommercial lead with the knowledge transfer to the new hires inorder to familiarize them with product knowledge, medicalinformation, territory coverage and reporting system.
• Implement territory coverage plan (No. of total calls, remotepenetration & plan adherence)

Superpower:
One CXM asdigital, scientist, navigator, WoW & Social Specialist perArea/Squad Behavioral skills

Influencing skills:
able toinfluence, impact and guide peers within the POD without havingdirect reporting lines

Communication skills:
able toarticulate and explain the strategy in a simple and clear way tothe POD

Digital & Analytical skills:
able toanalyze data, feedback into insights for the POD and CommunityMindset & attitude Role model for the agile way of workingand seek for «play to win behavior Team player:Collaborative thinking in the PODs while keeping the POD dynamicsin mind, seeks for POD success rather than individual successGrowth mindset & learning agility: Open to develophim/herself (receive & give feedback) About you Experience:

• Commercial Experience preferred.
• MBA or Post

Graduate Studies Preferred Education:
BSc in

Pharmacy Location:
Must be Resident in Doha ,

Qatar Languages:
Strong communicationand presentation skills in English and Arabic Pursue progress,discover extraordinar