Information Technology Support Specialist - Doha
فقط للأعضاء المسجلين Doha, دولة قطر
منذ شهر
* نطاق الراتب هذا هو تقدير أجرته beBee
Job summary
Provide technical support to users of IT systems within Qatar Red Crescent Society, ensuring the continuity of devices, applications, and services.
Responsibilities
- Deliver technical support to all users through the approved ticketing system, ensuring timely and effective responses.
- Install and configure applications and software on user devices in line with organizational policies.
- Maintain and update systems and applications regularly to ensure optimal performance.
- Train staff on the use of Microsoft 365 and related applications to maximize productivity.
- Manage user accounts and access permissions in coordination with relevant teams.
- Diagnose recurring technical issues and propose effective solutions.
- Coordinate with QRCS offices to provide remote support as needed.
- Prepare periodic reports on IT support performance and user satisfaction metrics.
وصف الوظيفة
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