Receptionist Salwa - Al-Ghuwayriyah, دولة قطر - Hilton

وصف

A Receptionist providesreception services for Guests to contribute to an overallexceptional experience from check-in through check-out and completeaudits, as required.

What will I be doing? As Receptionist, youwill provide reception services for Guests to contribute to anoverall exceptional experience from check-in through check-out andcomplete audits, as required.

A Receptionist contributes to thefirst impressions of our Guests and, therefore, must perform thefollowing tasks to the highest standards:

• Achievepositive outcomes from Guest queries in a timely and efficientmanner
• Ensure an efficient reception experience forGuests, including check in/out, and complete audit procedures, asrequired
• Ensure that both the Front Office Manager andReception Supervisors are kept fully aware of any relevant feedbackfrom guests and, or, other departments
• Demonstrate ahigh level of customer service at all times
• Attendappropriate training courses, when required, and assist with theNight Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates,packages, promotions and other general product knowledge necessaryto perform daily duties
• Maximize room occupancy and useup-selling techniques to promote Resort services and facilities
• Use the correct procedures regarding the acceptance offoreign currencies, credit cards and cash in accordance with thehotel credit policy
• Comply with hotel security, fireregulations and all health and safety legislation
• Act inaccordance with policies and procedures when working with front ofhouse equipment and property management systems
• Followcompany brand standards
• Assist other departments, asnecessary What are we looking for? Receptionists serving Hiltonbrands are always working on behalf of our Guests and working withother Team Members.

To successfully fill this role, you shouldmaintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customerservice
• Excellent grooming standards
• Abilityto work on your own and as part of a team
• Competentlevel of IT proficiency