Senior HR Executive - doha - Almana Group

الوصف

To act as the primary HR contact for blue‑collar (worker) employees across assigned divisions, managing day‑to‑day employee relations matters, onboarding coordination, performance and probation support, and employee engagement initiatives. The role ensures consistent application of HR policies and procedures for the worker population and escalates complex or high‑risk cases to the HR Executive or HR Business Manager where required.

Serve as a liaison between HR and the Employees for all blue collar workers to ensure proper discussion and resolution of issues and concerns faced by the Employees within the assigned Division.

• Manage day‑to‑day employee relations matters including grievances, complaints, disciplinaries and conduct issues.
• Conduct routine disciplinary & grievance investigations and recommend appropriate outcomes in line with company policy and Qatar Labor Law.
• Escalate complex, high‑risk or legally sensitive cases to the HR Executive or HR Business Manager.
• Maintain accurate documentation and trackers of all ER cases and provide weekly updates to the HR Business Manager.
• Ensure timely closure of all employee complaints through coordination with Compensation, Administration and other HR functions.
• Provide guidance and coaching to operational supervisors on handling worker‑related performance and conduct matters.
• Support supervisors in managing conduct and capability issues, implementing improvement plans and managing disciplinary procedures.

• Coordinate onboarding process for blue collar employees, including documentation verification, travel & accommodation arrangements.
• Deliver Group‑level Blue Collar New Joiner Induction sessions, ensuring clear communication of company values, code of conduct, HR policies, accommodation standards and employee expectations.
• Ensure smooth integration of new workers into assigned divisions.
• Monitor probation periods and follow up with line supervisors regarding confirmation, extension or termination.
• Support operational managers in managing probation‑related performance concerns.

• Support operational supervisors in implementing performance management processes for workers.
• Ensure consistency and fairness in application of performance standards.
• Provide coaching to supervisors on documentation and conducting performance discussions.
• Escalate complex or sensitive performance cases to HR Executive where required.

• Support the implementation of Group‑wide employee engagement initiatives across both blue collar and white collar populations.
• Coordinate employee recognition programs, engagement events and welfare initiatives in collaboration with HR Executive and operational teams.
• Draft and circulate employee communications relating to engagement events, recognition initiatives, key announcements and employee achievements.
• Prepare engagement‑related materials, presentations and event content to promote positive employee relations and reinforce company values.
• Support administration and coordination of employee engagement surveys, including communication and participation follow‑up.
• Gather feedback from employees and operational teams and provide insights to HR Business Manager.
• Highlight recurring concerns and recommend improvement actions.

• Conduct exit interviews for voluntary leavers within the worker population.
• Document trends, recurring issues and areas of concern and elevate significant findings.
• Prepare and maintain quarterly HR metrics relating to blue collar workforce (turnover, absenteeism, disciplinary cases, probation outcomes, etc.).
• Provide operational HR reports to HR Business Manager and support improvement discussions with operational teams.

• Ensure consistent implementation of approved HR policies and procedures across assigned divisions.
• Provide accurate guidance to supervisors and employees on HR processes and requirements.
• Deliver ad hoc training sessions and toolbox‑style briefings to supervisors and workers on HR policies, disciplinary procedures, performance management and company standards.
• Support the roll‑out of new HR processes and initiatives under direction of HR Business Manager or HR Executive.
• Escalate policy gaps, inconsistencies or interpretation matters to HR Executive.

• Support the HR team in delivering departmental objectives.
• Act as back‑up for other HR team members when required.
• Undertake additional responsibilities as assigned by HR Business Manager.

• Bachelor's Degree in Human Resources, Business Administration or related field.

• Minimum 5 years of HR experience, with strong exposure to employee relations and blue collar workforce management.

• Fluent in both English and Hindi.
• Practical knowledge of Qatar Labor Law.
• Ability to communicate effectively in spoken Hindi is essential.
• Ability to work quickly and methodically, with excellent attention to detail.
• Strong facilitation and presentation skills.
• Ability to coach frontline supervisors.
• Strong documentation and case management skills.
• Good stakeholder management ability.
• Proficient in Microsoft Office.
• Excellent communication skills (verbal and written).
• High level of integrity and professionalism.
• Valid driver's license preferred.