Vip Concierge Services Officer - Doha, دولة قطر - Elegancia Healthcare
وصف
To administer and support the patient life cycle to meet company's objectives of profitability, patient satisfaction and stakeholder experience. To combine leadership skills with a desire to provide a positive customer experience to lead the customer success team. To organize and develop a way to measure how customers perceive the product and/or service the healthcare facility provides.- Ensure that a positive patient/visitor experience is well maintained in the area.
- Assist in planning, directing and overall coordination of Guest Relation services.
- Interact directly with patients, families, visitors, and staff daily.
- Facilitate real time service recovery as it directly connects to the patient and their family.
- Coordinate and maintain staff competency in the area of bereavement and family and patient centered care.
- Serve as a bereavement resource while on duty.
- In consultation with the Director, implement an effective customer relationship management system to foster customer loyalty.
- Oversee the daytoday customer operations to ensure delightful customer experience at all stages of the customer engagement.
- Assist the Director in establishing coordination with the internal teams to deliver seamless customer service.
- Assist the Director in establishing value generating business partnerships.
- Oversee the daytoday partner operations to ensure fruitful partner experience.
- Have the capability to learn and perform needed patient interface skill sets, including patient billing, if needed.
Salary:
QAR1, QAR7,211.58 per month
Application Deadline: 22/06/2023
المزيد من الوظائف من Elegancia Healthcare
-
Talent Acquisition Officer
Doha, دولة قطر - منذ 4 أيام
-
Procurement Officer
Doha, دولة قطر - منذ أسبوع
-
Accountant
Doha, دولة قطر - منذ أسبوع
-
Medical Records Officer
Doha, دولة قطر - منذ أسبوع
-
Patient Access
Doha, دولة قطر - منذ 5 أيام