Call Centre Executive - Doha, دولة قطر - Al Futtaim

وصف

• Make announcements in English and Arabic and pages the relevant person the visitor or co-workers asked to see
• Operates the switchboard in a professional manner
• Attends the calls and queries promptly and courteously.
• Operates the store paging and music system
• Ensures awareness of all emergencies and evacuation procedures and list codes
• Deals with internal operator issues
• Handles routine customer complaint promptly and courteously
• Briefs the Duty Manager on complaints that require management assistance
• Ensures all customers queries are attended to in a professional manner
• Compiles and supports FAQ details for ease of use
• Improving customer service in the store and answering customers queries