NOC Engineer — 24/7 Banking IT Ops & Incidents - wakra - thecommerc

الوصف

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar's economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.

By Joining us, you'll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking

The NOC Engineer has the responsibility of monitoring the network, servers and any telecommunications equipment in the company environment including CBQ ATM environment. When the system malfunctions, the NOC IT Service Assurance Coordinator should be able to identify responsible unit and raise a ticket in ITSM or inform the resolution team directly (during OOH). Coordinate the process of incident resolution and further investigation of the root cause within companies' Problem management process.

• Monitor alerts for various sub-systems and react by raising incidents in the ticketing system.
• Perform priority incident impact assessments, assess active or potential business impacts, set appropriate priority and escalate when needed
• Assist with assembling incident resolution teams, drive incidents to closure, take charge of resolution activities.
• Perform priority incident impact assessments, assess active or potential business impacts, set appropriate priority and escalate when needed.
• Drive root cause analysis.
• Provide timely, clear incident status communications to IT and business leadership, resolution team members and other stakeholders.
• Participate in the ongoing Incident Management process improvements.
• Collect and record all required incident details for input into Problem Management's root cause analysis process, management reporting metrics and follow-up major incident reviews.

• Utilize ITIL knowledge to review incidents during audits to ensure Incident Management process is being adhered to.
• Drive problem analysis to conclusion to determine root cause for any Severity 1 or High Impact incidents as well as for any recurring incidents.
• Prepare the IT Operation reports.
• Collect the data and create performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages.
• Support multiple technical teams in 24 x 7 operational environments with high uptime requirements. Varied shift schedules may include day or night hours.

Required Qualifications:


• Bachelor's degree in computer science or management information systems or equivalent work experience preferred
Required Expereince:

• 3+ years' experience providing direct support to IT business applications and related infrastructure teams in a complex multiplatform operating environment preferred.

•2+ years' experience in a NOC, Network Support or Infrastructure Operations role.

• 2+ years' experience with ITIL Service Management , Event & Incident required concepts required.

• Experience in crafting clear and concise incident status updates suitable for an executive level IT and business leadership audience required

• Strong IT systems troubleshooting analysis abilities.

• Banking and/or Financial Services industry experience preferred.

• Broad experience using a variety of monitoring and ticket management tools (ServiceNow or BMC Remedy experience a plus)

• Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.

• Attention to detail and multitasking ability

• As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and always be congenial with other employees and customers.

• NOC is a fast-paced environment, critical thinking is essential.

• Willingness to work in a 24x7 shift based environment.

• Best Performing Bank in Qatar in The Banker's prestigious Top 1000 World Banks Rankings 2025.
• Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.
• An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking
• Opportunities for Global Partnerships & International Exposure, connecting employees with global networks and perspectives.
• A focus on Employee Well-being & Work-Life Balance, ensuring a healthy and supportive environment for all team members
• Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance
• A strong Commitment to Diversity, Equity & Inclusion, fostering a culture that values every individual's unique perspective

At Commercial Bank, we don't just offer careers, We shape futures by pioneering digital transformation in Qatar's banking sector, blending digital-first approach to redefine banking through innovative solutions.
Disclaimer:
We appreciate your interest in joining CBQ Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.