Senior Reservations Officer - Doha, دولة قطر - Qatar Airways

Qatar Airways
Qatar Airways
شركة تم التحقق منها
Doha, دولة قطر

منذ أسبوع

Aisha Al-Thani

تم النشر بواسطة:

Aisha Al-Thani

مسوّقة للمواهب لبيبي
وصف

We at Discover Qatar aim to create and deliver unique and unforgettable 5-star experiences of Qatar served up through exclusive offerings (airport transit tours, hotels, car rental, city tours), a constant focus on quality and always with a customer-first approach.


As Senior Reservations Officer, you will supervise the reservation and contact center teams, ensure seamless operations and excellent services to clients (B2B and B2C) on promoting Qatar as a premium tourism destination.

You will enhance the customer service experience through formation and ongoing optimization of Discover Qatar - Qatar Airways Holidays resource utilization, and staff rostering in order to drive sales to address customer needs.

Maintain and ensure the daily business is performed smoothly according to company procedures and policies.


Key accountabilities:

  • Plan optimum use of staff availability through effective performance allocation and well planned distributions of tasks targeting to increase efficiency and productivity
  • Monitor DQ operations under operation manager lead to ensure dedicated program service to clients within the contact center to oversee the resolution of complaints
  • Manage the incoming mails by customer/agent/station and ensures that all requests are properly actioned
  • Work efficiently with DQ internal teams (sales, product, and marketing) in order facilitate the unique product (DQ and QRH tourism and hotel packages)
  • Responsible of reviewing the monthly roster for the reservations and contact center teams

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.

You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what's never been done before. Together, everything is possible.


Qualifications:

A relevant College or University qualification to min Bachelor's level. You would require having minimum 5 years in Hospitality/Travel/Airline Industry. Exposure to team handling in most recent role.


About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.


So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.

A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply
المزيد من الوظائف من Qatar Airways
انظر جميع وظائف Qatar Airways