Housekeeping Manager - Doha, دولة قطر - Plaza Inn Hotel

Plaza Inn Hotel
Plaza Inn Hotel
شركة تم التحقق منها
Doha, دولة قطر

منذ 6 أيام

Aisha Al-Thani

تم النشر بواسطة:

Aisha Al-Thani

مسوّقة للمواهب لبيبي
وصف

JOB SUMMARY
Responsible for the operation of the housekeeping department, i.e. guest room floors, public areas, laundry, uniforms & linen. Overall responsible for the cleanliness of the hotel.


DUTIES & RESPONSIBILITIES:


  • Responsible for the housekeeping department.
  • Supervise and control all housekeeping and laundry operations.
  • Responsible for the overall cleanliness of the hotel.
  • Ensure Lost and found policies and procedures are implemented.
  • Ensure accurate room status at all times.
  • Manage department strategic planning and development.
  • Measure the quality of service.
  • Manage quality improvement.
  • Establish benchmarks for the hotel.
  • Prepare and manage a costeffective budget with measurable targets for the department within the financial parameters set down by the hotel budget.
  • Manage and delivery high quality service to guests.
  • Prepare and conduct meeting and group presentations to keep staff/ management /other parties informed of hotel operations and other relevant issues.
  • Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.
  • To conduct staff training.
  • To maintain/monitor the standard of cleaning and set up of the room
  • Carry out other tasks as directed by the Management.
  • Abide by the Hotel's Policies and Procedures, Code of Business Conduct and the hotel's Associate Handbook.
  • To make the Housekeeping Manager able to do their job assignment accordingly to the standard
  • Keep updating the Job desk, Standard Operating Procedure and Policy & Procedure of the department and hotel and make sure the implementation.
  • Prepare staff schedule to meet business demands.
  • Determine and plan for future staffing needs.
  • Make sure par stock of operational items in sufficient amount.
  • Regularly maintain the communication meeting in the department.
  • Maintain regular general cleaning schedules.
  • Ensure prompt reporting of maintenance issues consistently.
  • Adhere to hotel cleaning and maintenance programs.
  • Ensure a high level of cleaning is maintained in your work area.
  • Keep updating Lost & Found Policy & Procedure.
  • Cooperate with the Reception on room discrepancies to ensure accurate room status at all times.
  • Set up systems to monitor achievement of departmental goals and objectives.
  • Institute suitable process to allow for the efficient and effective utilization for departmental resource.
  • Set up systems to capture guest feedback and report this to Management on a regular basis.
  • Design internal reporting systems required by the department.
  • Manage the development of new products and services.
  • Develop performance standards for operations in the department.
  • Monitoring and make sure following up of guest comment.
  • Prevent and resolve grievances.
  • Resolve disputes.
  • Discipline staff when necessary.
  • Recruit staff together with Human Resources Department.
  • Facilitate multi skilling.
  • Maintain upto date staff records.
  • Manage staff training and development.
  • Implement staff performance appraisals.
  • Carry out exit interviews.
  • Provide ongoing advice and support to staff under your supervision.
  • Supervise staff performance.
  • Implement appropriate Management practices that provide staff motivation and communication.
  • Monitor productivity of the unit set yearly goals for housekeeping department.
  • Effectively monitor and analyze variations from the budget.
  • Develop systems that measure the cost effectiveness of the department.
  • Prepare financial performance reports.
  • Develop and monitor the implementation of purchasing procedures.
  • Develop stock control procedures.
  • Handle and store stock according to stock control procedures.
  • Develop procedures that track, report on, and control the running costs of the department.
  • Make sure that brand standard are implemented and follow by the team.
  • Ensure guest needs and reasonable requests are met.
  • Seek opportunities to continually improve guest service.
  • Identify VIP, regular and long staying guest. Develop rapport to offer personalized service and assistance.
  • Take appropriate action to resolve guest complaints.
  • Ensure the daily briefing and communication meeting by department or hotel are held and attending regularly.
  • Ensure all reporting and servicing deadlines are met on a timely basis.
  • As hotel procedure.
  • Understand and follow up the procedure.
  • Adhere to the Hotel's security and emergency policies and procedures.
  • Responsible for strict key control.
  • Log security incidents and accidents in accordance with Hotel requirements.
  • Singed and follow Code of Business Conduct and the hotel's
  • Associate Handbook.

Job Types:
Full-time, Permanent


Application Question(s):

  • DO YOU HAVE VALID QID?
  • CAN YOU GET NOC FOR SPONSORSHIP TRANSFER?
  • If Selected how soon you can join with us?
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