Sales Support Engineer - Doha, دولة قطر - ABB

وصف

• Interact with customers and sales representatives to gain firsthand familiarity of customer needs plus product applications.
• Review sales network design to verify customer's requirements are completely supported through BHN provided service.
• Evaluate customer support issues as well as maintain top level positive perception by customers pertinent to organization support structure.
• Provide necessary suggestions on proactive basis to steadily assist positive interpretation.
• Prepare technical samples, designs along with presentations to provide supportive technical data retort to customer requests.
• Manage entire communications with client technical departments regularly as requested by customer.
• Maintain customer assistance reference guidelines for client contact as well as support information.
• Review quarterly with all allotted customers to revise service levels as well as open issues.
• Provide clients with status of entire open requests for service improvements and changes.
• Develop liaison for clients during network outages as well as event affecting customer's networks.
• Provide entire company information for every customer outages.
• Contribute to sustainability requirements of every network design being sustained.
• Participate in sales support related conferences, trade shows, workshops plus meetings to update on current information plus developments in industry.
• Prepare complex reports as well as documents.
• Present technical assistance to Tier I, II as well as operational support.