Operations Lead - Qatar, دولة قطر - People dynamics

وصف

Designation- Operation Manager/Operation Lead

Required Experience – 8+ years

Location- Qatar

Job description

• Should be able to drive all the HR backend operation-related activities.
• Experience in operations management, with a proven track record of managing teams and delivering operational excellence for the Recruitment industry /Manpower services /Human resource function.
• Strong in all backend functions which includes-Contract drafting, periodically reminder of existing contract/agreement renewable, streamlining payroll process, interaction with sales and finance team raising invoices on time, payment collections.
• Driving Operations and Support Teams (Sales admin, Client operation-HR, Payroll) to ensure delivery per the SLA (Service Level Agreement).
• Closely work with the group finance team to resolve all financial-related issues raised by the client.
• Connect with the client for the outsourced candidate's timesheet.
• Understand the client requirement & accordingly deliver the required back-end support to the sales team.
• Maintaining all the records related to statutory audits.
• Provide innovative solutions and objectives analysis, for improvements.
• A keen planner with strategic skills in backend team building as per the volume of project and require number of outsource professionals.
• Maintaining a high Client Satisfaction Level by ensuring high Service Delivery Level
• Ensuring Zero Escalations
• High degree of Client interaction
• Reviewing & interpreting the market trends/ client feedback to attend to the business strategies as per the requirements & expectations
• Enhancing Customer relationships through continuous process enhancements & cost-effective measures.
• Excellent command in MS Excel.

Credit and invoicing Operations

• To ensure timely collection of bills
• By following up with the central invoicing team for time Bill generation
• Submitting Bills with the Client and ensuring payment within the credit period
• Reduction in Debtor Days by timely submission of Invoice & ensuring Collections on time

Generic Skills

• A demonstrated ability of troubleshooting and problem solving
• Strong decision making and analytical ability
• Ability to communicate effectively both verbally and by email
• Highly organized, detail oriented and accurate
• Ability to prioritize work, meet deadlines.
• Well-developed customer service skills
• Team Management ability
• Ability to work under tremendous pressure

Job Type: Full-time

Application Question(s):

• Do you have experience from Recruitment industry or Manpower services ?
• How many years is your experience in HR backend operations from Recruitment industry?