Receptionist Hilton Salwa - Al-Ghuwayriyah, دولة قطر - Hilton Hotel Qatar

وصف

As Receptionist, you will provide receptionservices for Guests to contribute to an overall exceptionalexperience from check-in through check-out and complete audits, asrequired.

• Achieve positive outcomes from Guestqueries in a timely and efficient manner
• Ensure anefficient reception experience for Guests, including check in/out,and complete audit procedures, as required
• Ensure thatboth the Front Office Manager and Reception Supervisors are keptfully aware of any relevant feedback from guests and, or, otherdepartments
• Demonstrate a high level of customer serviceat all times
• Attend appropriate training courses, whenrequired, and assist with the Night Team's training anddevelopment efforts
• Demonstrate a knowledge of hotelroom categories, room rates, packages, promotions and other generalproduct knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promoteResort services and facilities
• Use the correctprocedures regarding the acceptance of foreign currencies, creditcards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and allhealth and safety legislation
• Act in accordance withpolicies and procedures when working with front of house equipmentand property management systems
• Follow company brandstandards
• Assist other departments, asnecessary