- Responsible for providing best-in-class customer service to all national and regional key accounts in the region through a dedicated team of Account Relationship Leads.
- Ensure retention and growth of all national and regional key accounts in the region (i.e. where the region is the lead sponsor)
- Drive the mining and growth in revenues from existing national and regional key accounts in the region through Account Relationship Leads
- Ensure profitability of all key accounts in the region and drive cross-selling products to them.
- Support the sales team in conducting client visits, as and when required.
- Drive timely service delivery to all key accounts including redressal of customer queries pertaining to shipments, tracking, transit times etc.
- Ensure organizing of priority delivery and special pickups for key accounts, in collaboration with operations, as and when required
- Drive proactive tracking of shipments to key accounts and ensure timely deliveries to such customers
- Track Net Service Levels (NSLs) to identify areas where customer satisfaction levels are not being met and initiate remedial actions if required.
- Ensure regular presentations are made to key customers with respect to the NSL data.
- Ensure professional handling of calls to key accounts in the region within the stipulated timelines and drive adherence to defined SLAs with respect to key performance metrics like response times, abandoned calls, call quality etc.
- Drive effective customer complaint handling in terms of escalations, late deliveries, claims etc.
- Support the conduct of customer service training for all employees in the KAM team.
- Monitor handling of claims of key accounts as per the company policy/objectives.
- Provide guidance and support to team members to help them discharge their duties effectively
- Monitor the performance of the team on a continuous basis to identify key performers
- Mentor and coach subordinates to develop the team s capabilities
- Ensure that the team is adequately staffed as per the manpower requirements
- Must have a minimum of 2 years of experience in the logistics industry in the blended process.
- Must be a Graduate.
- Female Candidates are preferred.
- Should be from Mumbai and Mumbai Suburban areas.
- Must have excellent communication skills and fluency in English.
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Safety Officer
منذ يوم
ACE Marketing Any, دولة قطر· • Safety Officer is responsible for monitoring and assessing hazardous and unsafe situations. · • Developing measures to assure personnel safety. · • Correct unsafe acts or conditions through the regular line of authority. · • Safety Officer is responsible for monitoring and ...
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Safety Officer
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Atlas Any, دولة قطرSafety Officer (Oil & Gas) Job Location: Qatar Requirements: · • Should have Oil & Gas experience in Gulf CountriesMust have 5 years experience in the same filedWith NEBOSH & IOSH CertificatesPreferable knowledge in safety audiit,Inspection,Gas Detector ManagementPreferable with ...
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Safety Officer
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Matrix Any, دولة قطرWe are Hiring : Safety officer Qualification - NEBOSH Complete, IOSH Experience - 5 Years' Experience in oil and gas (Qatar) mandatory Free Visa with Valid QID Available · • Immediate to Join Location · • Ras Laffan Salary-4000+FAT · We are Hiring : Safety officer Qualification ...
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Safety Officer
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PORTO Holding Group Any, دولة قطرHiring Safety Officer in reputed Construction Company · • Academic Qualification must in Degree or equivalent to HSE professional with Qatar MOFA attestation. · • Professional OHS Qualification Certified by NEBOSH (IGC/NGC). · • Preferred to be with professional OHS Qualificat ...
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Safety Officer
منذ 5 أيام
falcon services Any, دولة قطر_Requirement: _ · • Should have IOSH, NEBOSH and other relevant HSE certifications. · • 57 years of work experience in the same position handling building construction projects. · • Immediate join required with valid QID. · _Requirement: _ · • Should have IOSH, NEBOSH and oth ...
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Field Safety Officer
منذ 6 أيام
Qatar Energy Any, دولة قطرAs Visa Processing Executive you will be responsible for all Visa related work · To collect all required documents of clients. · To coordinate with Visa offices on regular basis. · Coordination with client for documents if required by government. Collecting Visa fees from custo ...
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Environmental Health and Safety Officer
منذ 5 أيام
Centro CDX Any, دولة قطر3 months in South Africa and then remote || Permanent work from home/Onsite · Designs develop and implements Java applications to support business requirements. Follows approved life cycle methodologies, creates design documents, writes code, and performs unit and functional test ...
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Hse Officer
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GHD Any, دولة قطرOur Middle East operations have an exciting opportunity for an experienced Health and Safety Officer to join our office in Qatar. As a key member of a team, this position will see you developing and implementing the Health and Safety Management System in line with Qatar's legisla ...
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Safety Manager
منذ يوم
TADMUR HOLDING WLL Any, دولة قطرQatar:?Provides technical support or advice to operation and HSE site team in promoting organizational HSE culture; and discuss/propose resolution to issues concerning safety.?Reviews and makes necessary update on Project HSE Plan to ensure its compliance with the requirements se ...
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HSE Officer
منذ يوم
Power International Holding Any, دولة قطرHSE Officer Job Location : Qatar Job Knowledge & Skills : · • Knowledge and sound practice of first aid, Emergency preparedness, risk evaluation.Knowledge in preparing and reviewing of Documents related toKnowledge of HSE Policies, procedures and regulations.Experience in proble ...
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HSE Officer
منذ 5 أيام
Sama Group For recruitment Any, دولة قطرHSE Officer, NEBOSH Certified with 5+ experience in Qatar or the Middle East. Must be able to prepare JSA, Risk Assessment, get work permits approved. Look after overall health and safety at the site. Part-time candidates can also apply. Must have experience in High Rise building ...
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HSE Officer
منذ 5 أيام
HILTON HOTELS Any, دولة قطرExuberantHR Consulting is urgently looking for an Executive - Branch Security for the Mumbai office. · Company Details: One of the most trusted, reliable, reputed, and renowned India's top Logistics companies that provide courier delivery services. It is headquartered in Mumbai. ...
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Safety Engineer Noc Required
منذ 5 أيام
OilExec International DOHA Any, دولة قطرA minimum of Five (5) years' experience in Roads, Infrastructure and Drainage construction, of which the last Three (3) years' shall include specific experience, at site Occupational Health, Safety & Security Officer level. Minimum education requirements are Bachelor Degree in En ...
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Estimation Engineer Scaffolding
منذ 4 أيام
Taurus Contractors Pvt Ltd Any, دولة قطرJob Overview: Scaffolding Estimator in the Oil and Gas industry primary responsibility will be to assess analyze and estimate the cost of scaffolding projects for various oil and gas facilities. Need to play a crucial role in ensuring the safety efficiency and costeffectiveness o ...
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Senior Enterprise
منذ يوم
Storm2 Any, دولة قطرResponsibilities : · Maintenance and perform day to day operational tasks on Perimeter and Datacenter Firewalls · Maintenance and Administration of Intrusion Prevention Systems · Make sure IPS systems are properly updated · Administration of VPN both user and tunnels · Troub ...
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Head of Health Safety
منذ 5 أيام
Doha College Any, دولة قطرDoha College is a high-profile leading British International School in Qatar delivering a well-balanced, all-embracing English National Curriculum to students aged 3-18. The College was also the first High Performance Learning accredited school in the world. With 2,700 students a ...
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Environment Health Safety Lead
منذ يوم
Oil and Gas Job Search Ltd Any, دولة قطرGrowing your career as a Full Time Environment Health Safety Lead is an awesome opportunity to develop exceptional skills. If you are strong in communication, strategic planning and have the right vision for the job, then apply for the position of Environment Health Safety Lead a ...
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MPH GLOBAL SERVICES Any, دولة قطرIndustry: Oil & Gas City/Country: Doha, Qatar Location: Qatar Our client, world's largest Oil & Gas company, is urgently looking for a "Safety, Health, Environment and Security (SHES) Head" willing to work under the following conditions for an upcoming project: Terms and Conditio ...
Safety Officer - Any, دولة قطر - GULF Drilling International Limited
منذ 6 أيام
وصف
ExuberantHR Consulting is urgently looking for Customer Service Executive - Key Accounts for the Mumbai office.Company Details: One of the most trusted, reliable, reputed, and renowned India's top Logistics companies that provide courier delivery services. It is headquartered in Mumbai.
1. Purpose: Responsible for management of national and regional key accounts by ensuring proactive contact with them and maintaining a consistently high level of service delivery; Also responsible for mining and driving revenues from existing key accounts
2. Key Responsibilities:
Operational
People
Qualification & Requirements:
Skills : customer service,key accounts,account relationship,customer retention,cross-selling,generate revenues,track net service levels (nsls),shipment tracking,mentoring,coaching
