Night Manager - Doha, دولة قطر - IHG

IHG
IHG
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Doha, دولة قطر

منذ أسبوع

Aisha Al-Thani

تم النشر بواسطة:

Aisha Al-Thani

مسوّقة للمواهب لبيبي
وصف

About us
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path.

In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We're growing; grow with us.

Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha - The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif.

Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.


Your day to day:


  • Under the general direction of the Director of Rooms and within the limits of established local hotel policies and procedures, oversees and directs all aspects of Front Office operations.
  • Supervises/delegates duties to all staff within the department and prepares their work schedules.
  • Assume overall responsibility for maintaining standards to ensure furnishing, facilities, and equipment are clean and in good condition.
  • Schedules and regularly conducts routine inspections of areas under control.
  • Informs other operating departments, notably Housekeeping of Front Office matters that concern them.
  • Enforces policies, procedures, rules, and regulations laid down by the Hotel in order to achieve uniformity and the required minimum level of standards
  • Control & verify hotel forecast and keep the department updated on the hotel activity.
  • Establishes and maintains effective employee relations.
  • Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of departmental employees.
  • Maintain the night manager's log book of any discrepancy or variance found to be rectified plus mention clearly if it has been amended.
  • Follow up on group bookings.
  • Meets and welcomes all VIP guests.
  • Control and verify occupancy forecast and keep management fully aware of the availability.
  • Keep a survey on the actual average room rate and occupancy for the management to be aware of the market situation.
  • Ensure the maintenance of the logbook on incidents, complaints, etc.
  • Assist in the preparation of statistical, performance, and forecast reports as necessary, to facilitate annual budget and strategic plan preparation.
  • Assist in the preparation of various monthly reports.
  • Identify training needed, develop formal training plans, and implement training sessions.
  • Control and analyze on an ongoing basis departmental costs to ensure performance against budget.
  • Analyze and approve discounts and rebates.
  • Routinely check billing instructions and guest credit for accuracy and compliance with hotel credit policy.
  • Ensure proper maintenance of Front Office software.
  • Develop and maintain good relations with hotel guests.
  • Constantly available in the desk area.
  • Inspect the business center to ensure that all incoming faxes are delivered to the guests immediately.
  • Handle or resolve all guest complaints and establish an amicable relationship with clients and customers of the hotel.
  • Maintain a good reputation and increase the hotel's profitability.
  • Maintain a good relationship with the local authorities such as Police, Fire Brigade.
  • Plan and organize periodical departmental training for the staff in the areas of courtesy, efficiency, grooming, diplomacy, and job knowledge (especially for new staff).
  • Plan and organize rosters, leave balances, and PH and Lieu Days
  • Identify and develop leadership qualities among the staff in order to guide them toward the part of career enrichment.
  • To have a good relationship with colleagues.
  • Be understanding, supportive, encouraging, and helpful to subordinates.

What we need from you

Required Skills - Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand, and the Company.

- Good writing skills - Proficient in the use of Microsoft Office and Front Office Systems - Problem-solving, training, and organizational abilities Qualifications - Bachelor's Degree or Diploma in Hotel Administration, Hotel Management, or equivalent Experience years experience in front office/guest services or rel
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