Account Manager - Doha, دولة قطر - Talent Pal

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Doha, دولة قطر

منذ أسبوع

تم النشر بواسطة:

Aisha Al-Thani

مسوّقة للمواهب لبيبي

Job Summary

Customer Relation Management

Bidding Cycle Management

Identify the information and resource requirements for initial inquiry, preparing proposals, customer evaluation and supplier selection.
Responsible for the accuracy and quality of the end proposal and bid package.
Follow up with clients and act on successfully winning submitted bids.

Project Implementation

Work closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
Be involved from the project kickoff meeting until final project signoff.

Recurring Service / after sales support

Ensure satisfactory resolution of all support requests.
Coordinate the work of technical support teams to provide customers with the different services they need.

Responsibilities on a regular/ ongoing Basis

Determine the most crucial needs of the customer and carry them out to ensure that they receive firstclass customer care and service.
Handle daily customer management operations and provide timely resolution for customer issues and complaints, using problemsolving experience in implementation.
Entertain customers as and when necessary in order to build a strong relationship with the customer.
Build relationships with the senior business and financial executives who influence purchasing decisions in customer companies.
Focus on maintaining relationships with technical decisionmakers such as the chief information officer, information technology director, and information technology manager on a daytoday level.
Supply senior management with regular reports on customer revenue and variances in line with targets agreed in Business Plan.

Account Administration

Carry out continuous market analysis and research on the dynamics of the account.
Drive account management and influence organizational engagement resulting in footprint expansion.
Keep abreast of the developments from the client's side as well as the market in which the client operates.
Own the contract and contract renewals for new work for an existing client.
Follow up on invoices and be responsible for payment collections.
Thorough understanding of the history of our relationship with the customer

This includes:

Up-selling and Cross-Selling

Prepare a full account development plan in order to identify all aspects of the customer's business in terms of revenue, requirements, opportunities, risk, etc., and maximize business opportunity.
Identifying and developing new leads from existing accounts.
Actively seek to increase the services offered to the customer and may be expected to increase the income generated by crosssell and upsell.
Manage conflicts and come up with effective negotiation and sales strategies.
Promote all iHorizons products/services as they become available.
Ensure preparation of product specification and project initiation.
Build trust and strengthen relationships by keeping customers informed on the way emerging technologies can help their business.
Prepare briefings on the business, technical, and financial benefits of technology and collaborate with customers to develop customized solutions.
Ensure that all the logistics related to proposal submission are in place.
Use iHorizons CRM to log and update all activities and generate sales reports.

Skills:

35 years of Account management/Sales experience in IT Services domain.
Proven Account Management skills required in order to create, maintain, and enhance customer relationships.
Technical competence (understand software, hardware, networks, etc.).
Experience in preparing quality proposals and bids.
Should possess strong Problem-Solving Skills.
Good business, sales, and marketing skills.
Good negotiation skills and customer service skills.
Creative and critical thinking skills.
Strong written and verbal communication skills in both English and Arabic.
Good networking skills.
Strong executive presence.
Extremely presentable with pleasing personality.

This job has been sourced from an external job board.

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