Customer Services Agent - Doha
منذ أسبوعين
Job summary
We are looking for a highly motivated and customer-oriented individual to join our dynamic team as a Customer Services Agent. In this role, you will provide exceptional customer support to our German-speaking customers while also assisting English-speaking customers.You will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.
Responsibilities
- Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.
- Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.
وصف الوظيفة
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