- Act as a primary point of contact within the AMI Operations team for issues and queries related to the BCRM (JDE to C2M) transition.
- Collaborate closely with the C2M implementation team to understand the systems impact on AMI operations data flows and integrations.
- Assist in the validation and reconciliation of AMIrelated data during the migration process ensuring data integrity and accuracy in the new C2M system.
- Support the identification and resolution of operational issues arising from the system transition working with both technical and functional teams.
- Contribute to the development and documentation of new operational procedures and workflows aligned with the C2M system.
- Assist in the development and delivery of training materials to the AMI Operations team on the relevant aspects of the C2M system.
- Monitor system performance and data accuracy postgolive identifying potential issues and escalating them appropriately.
- Participate in user acceptance testing (UAT) of the C2M system providing feedback from an AMI operations perspective.
- Support the integration of AMI data with other utility systems through the C2M platform.
- Contribute to continuous improvement initiatives within AMI operations leveraging the capabilities of the new C2M system.
- Bachelors degree in a relevant field such as Engineering Information Technology Business Administration or a related discipline.
- Minimum of 10 years of experience in AMI operations or a related field within the utility industry.
- Familiarity with AMI systems smart meters communication networks and data management processes.
- Understanding of business processes within a utility such as meter to cash customer service and billing.
- Experience with or exposure to BCRM systems (knowledge of JDE and/or C2M is a plus).
- Strong analytical and problemsolving skills with the ability to troubleshoot issues and identify root causes.
- Excellent communication and interpersonal skills with the ability to effectively communicate technical concepts to nontechnical audiences and vice versa.
- Ability to work independently and collaboratively within a team environment.
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint).
- Adaptability and a willingness to learn new systems and processes.
- Experience with data validation and reconciliation processes.
- Participation in system implementation or upgrade projects.
- Knowledge of SQL or other data querying languages.
- Experience in developing training materials and conducting training sessions.
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ami operations support specialist - qatar - Duncan & Ross
الوصف
RESPONSIBILITIESTechnology
Key SkillsFinancial Services,Information Technology,Cost Control,Corporate Risk Management,Law
Employment Type : Full Time
Experience: years
Vacancy: 1
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IT Support Specialist
فقط للأعضاء المسجلين Doha
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IT Support Specialist
فقط للأعضاء المسجلين Doha, Qatar
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IT Support Specialist
فقط للأعضاء المسجلين Doha
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Technical Support Specialist
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Specialist Technical Support
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Lounge Support Specialist
دوام كامل فقط للأعضاء المسجلين Doha
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Network Support Specialist
فقط للأعضاء المسجلين Doha
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Technical Support Specialist
فقط للأعضاء المسجلين Doha
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IT Application Support Specialist
فقط للأعضاء المسجلين Doha, Qatar
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Lounge Support Specialist
فقط للأعضاء المسجلين Doha
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Lounge Support Specialist
فقط للأعضاء المسجلين Doha
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Lounge Support Specialist
فقط للأعضاء المسجلين Doha
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Specialist - Technical Support
دوام كامل فقط للأعضاء المسجلين Doha
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Specialist - Technical Support
دوام كامل فقط للأعضاء المسجلين Doha
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Lounge Support Specialist
فقط للأعضاء المسجلين Doha
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General Support Specialist
فقط للأعضاء المسجلين Doha
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Service Support Specialist
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Service Support Specialist
فقط للأعضاء المسجلين Doha, Qatar
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Application Support Specialist
فقط للأعضاء المسجلين Doha
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General Support Specialist
فقط للأعضاء المسجلين Doha, Doha
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Customer Support Specialist
فقط للأعضاء المسجلين Doha