Guest Service Agent - Doha, دولة قطر - Plaza Inn Hotel

Plaza Inn Hotel
Plaza Inn Hotel
شركة تم التحقق منها
Doha, دولة قطر

منذ 6 أيام

Aisha Al-Thani

تم النشر بواسطة:

Aisha Al-Thani

مسوّقة للمواهب لبيبي
وصف
Position
Purpose
To welcome guests to the hotel, answer guest questions and resolve guest problems. To perform acheck-in, andcheck-out duties for guests in a professional environment at all times.

Always GSA displays a professional, positive and friendly image of the hotel as he/she plays a crucial role in Guest Satisfaction.


ESSENTIAL FUNCTIONS

  • Ensure prompt, efficient and courteous reception of guests
  • Ensure Standards are followed at all times related to checkin & check out.
  • Record and administer arrivals and departures.
  • Full awareness of current daily status of hotel.
  • Thoroughly conversant with all room types, decor and outlook.
  • Communication and recording of complaints.
  • Be aware of daily functions, events, VIP and group arrivals.
  • Ensure guest's immediate requirements are catered for awareness of regular guest names & requirements.
  • Issue safe deposit boxes and allow guest access in accordance with procedures to carry out any other duties as required.
  • Assist in training new staff members, coach them and monitor their per formance.
  • Ensure the desk is covered at all times, allocating meal breaks sensibly.
  • Be aware of daily VIP, BW Guest and group arrivals, facilitate pre check in.
  • To carry out any other duties as required and assinged by Front Office Supervisor or by the Night Manager
  • Actively participate in Front Office Up selling and increase Hotel Revenue.
  • Run High Balance report daily, act on it and report any challenges to FOS or FOM.
  • Ensure that guest's passport are not held at the reception as guarantee for payment.
  • Maintains the cleanliness and nearness of the front desk area & lobby.
  • Ensure all city ledger bills are attached with complete back for payment and forward to accounts.
  • Ensure smooth hand over to the next shift.

SUPPORTIVE FUNCTIONS

  • Ensure full liaison with other members of the team.
  • Strong communication with other departments, especially Housekeeping, Reservations and Accounts.
  • Strong relationship with guests and internal customers.
  • Key relationship with Front Offcice team.
  • To ensure that no information regarding guest names, details or room numbers is given to unauthorized persons.
  • Ensure unidentified persons are not allowed access to guest rooms. Report any accidents. (guest or staff)
  • To be fully aware of the Health & Safety Policy.
  • To be aware of fire and bomb procedures.
  • Take care in work to avoid accidents.
  • To wear correct uniform at all times and maintain standards of appearance, personal hygiene. behavior and discipline.
  • Report suspicious characters or suspicious packages.
  • Ensure all guest in house and new check ins are adequate security of payments.
  • Alert to fraud.

Application Question(s):

  • Do you have a Valid QID?
  • Can you provide NOC for Sponsorship Transfer?
المزيد من الوظائف من Plaza Inn Hotel
انظر جميع وظائف Plaza Inn Hotel