IT Support Engineer - Doha

Job summary

Provide first-level support to faculty, students, and staff. Assist college staff, faculty, and students with various software applications, including word processing, spreadsheets, presentations, web apps, anti-virus, and college-specific business applications on different platforms.

Responsibilities

• Provide first-level support to faculty, students, and staff.
• Assist college staff, faculty, and students with various software applications, including word processing, spreadsheets, presentations, web apps, anti-virus, and college-specific business applications on different platforms.
• Perform technical and administrative work for personal device and workstation installations.
• Diagnose and resolve end-user-reported incidents, including hardware and software requirements.
• Install new hardware and software, update computer software, and upgrade hardware and systems.
• Train end users in equipment and software usage.
• Troubleshoot and resolve issues with user devices and peripherals across college campuses.
• Prepare progress reports for all work performed.
• Evaluate products for compatibility, expandability, and ease of use.
• Resolve logged errors promptly.
• Provide technical telephone support for internal and external end users.
• Use the Information Technology Service Management (ITSM) system to log and track incidents, resolving assigned tasks promptly.
• Collaborate closely with second and third levels of the support team.
• Perform general maintenance tasks.
• Continuously assess and recommend improvements in IT solutions and support.
• Monitor hardware, software, and system performance metrics.
• Maintain a proactive approach to IT support and improvement.
• Foster a culture of collaboration and accountability within the IT support team.

وصف الوظيفة