- Provide first line support for all IT infrastructure and services (End User equipment, Network – LAN&WAN, CCTV, Access Control, Voice Systems, T&A Systems, business application services). This includes IT infrastructure services installation, configuration, periodic maintenance, trouble shooting and resolution of issues, faults and problems.
- Manage and provide effective operational support for all IT incidents and Service requests initiated by business end users. Ensure end users issues are resolved within defined SLAs (Service Level Agreements)
- Manage and provide L1 & L2 support for Amadeus DCS, Reservation and various airport CUTE platforms to ensure business Continuity and High availability for Critical operational systems.
- Coordinate and implement SITA WAN solution and provide ongoing support for the stations.
- Responsible for IT Service Management in co-ordination with Telecom, Internet, Airport CUTE Service providers to ensure stable, consistent and secure IT services for the end users and business operations
- Troubleshooting, reporting, escalating, monitoring and coordinating network \ application outages reported by all QR outstation locations
- Logging and maintaining the outage registry, updating ground services and IT Management teams.
- Candidate should be able to handle pressure to ensure Outages related to Check-In counters are swiftly handled to avoid any operational delays in Aircraft departure due to IT Issues
- Monitor Call Management System to ensure calls are answered promptly with as low as Zero call-abandoned rate.
- Drive ticket Deep Dive and develop strategies for improvement. Continuously review top call drivers and take necessary remedial actions.
- Proactively recognize trends and provide suggestions to improve process and technology resulting in reduction of recurring tickets, calls and emails.
- Hands-on experience with Windows/Mac OS environments
- Knowledge of network security practices and anti-virus programs
- Come up with the ways to promote self-service culture in the organization.
- Train, coach and mentor team members (Level 1 / 2) including career development. Share success stories and inspires the team to deliver a great experience. Ensure team is equipped with the required tools and knowledge to carry out their intended tasks.
- Manage process for communicating outage/emergency activities to the organization. Liaise with Application/Service owners for improvements.
- Constantly review feedback provided by end users and use the learning to improve customer service.
- Create/manage a mode of operations that has to be adhered to by team members in order to maintain good routine and orderliness. Ensure team adheres to standard process & procedures.
- Ensure IT Knowledge Base is well organized up to date at all times.
- Assist Manager TS Manager Service Support with capturing Service Desk metrics, KPIs and status reports
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Senior Document Controller
منذ 6 أيام
QATAR Airways Umm Bab, دولة قطرHamad International Airport is currently in the look out for a Senior Document Controller who will be handling all the Document Handling activities for the whole department including all projects handled by the Capital Projects Key Responsibilities · • Manage all aspects and doc ...
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Project Controls Division Manager
منذ أسبوع
OrionTEK Umm Bab, دولة قطرWe have a current opportunity for a ProjectControls Division Manager on a contract basis. The position will bebased in Doha, Qatar. This is a long term residential contractposition with an operator. · • Manages and directs the workof the PMT's Project Controls Department in Qata ...
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Project Controls Division Manager
منذ 6 أيام
OrionTEK Umm Bab, دولة قطرWe have a current opportunity for a Project Controls Division Manager on a contract basis. The position will be based in Doha, Qatar. This is a long term residential contract position with an operator. · • Manages and directs the work of the PMT's Project Controls Department in ...
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Project Control and Planning Team Leader
منذ أسبوع
Evans Denham Group Umm Bab, دولة قطرAbout TQGThe QualityGroup (TQG) is a leading sports& dietary nutrition businessin Germany/Europe that hasmore than EUR 300 million in sales, israpidly growing and ishealthily profitable. TQG is led by thefounders as well as aworld-class leadership team. TQG is co-ownedby the foun ...
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Project Control and Planning Team Leader
منذ أسبوع
Evans Denham Group Umm Bab, دولة قطرAbout TQGThe Quality Group (TQG) is a leading sports& dietary nutrition business in Germany/Europe that hasmore than EUR 300 million in sales, is rapidly growing and ishealthily profitable. TQG is led by the founders as well as aworld-class leadership team. TQG is co-owned by the ...
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Quality Assurance Head
منذ أسبوع
Michael page Umm Bab, دولة قطرThe role is responsible for leading thecompletely quality function both quality control and qualityassurance for the manufacturing unit of a well heads and valvesmanufacturing company Client Details The company is a global playerand is an industry leader in wellheads and Valves m ...
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Chef de Partie Trader Vics
منذ أسبوع
Hilton Umm Bab, دولة قطرA Chef de Partie, will supervise staff andensure high levels of food preparation to deliver an excellentGuest and Member experience. A Chef de Partie will also be requiredto assist with food cost controls. Specifically, you will beresponsible for performing the following tasks to ...
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Training Coordinator
منذ أسبوع
BSL Consulting Umm Bab, دولة قطرThe purpose of this role is to support thesuccessful delivery ofBAE Systems contractual Trainingresponsibilities across the TyphoonAvailability Service Operationat Dukhan Air Force Base (AFB), in Qatar.The role is responsiblefor monitoring and reporting againstcontractual trainin ...
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Kitchen Chef
منذ أسبوع
Azadea Foundation Qatar Umm Bab, دولة قطرKey Accountabilities · • Plan,organize and research new aspects for the brand products that couldcontribute to meeting/exceeding set sales targets and share withteam members accordingly. · • Trains all team members onpastry techniques and hygiene standards. · • Ensure theconfo ...
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Security Supervisor
منذ 5 أيام
philippines hospitality qatar Umm Bab, دولة قطرJob Summary · • Consistently offerprofessional, friendly and engaging service · • Responsibleto handle the security staff. · • Ensure the overall safetyand security of the hotel guests, Colleagues and hotel premises · • Act as a member of the Emergency Response Team,responding ...
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Internal Auditor-Compliance Manager
منذ أسبوع
SEDEER Medical Umm Bab, دولة قطر· Conduct routine audits of theaccounting department to ensure compliance with company policies,supplier agreements, and financial regulations. · Advocate for and implement best practices in financial managementand internal controls throughout the organization. · Bachelor's deg ...
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Radiology Technologist
منذ أسبوع
Gardenia Umm Bab, دولة قطرProvides information to diagnose patientillnesses by operating radiologic equipment to produce radiographs.- Identifies patient service requirements by establishing apersonal rapport with potential and actual patients and otherpersons in a position to understand service requireme ...
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Sr Cyber security engineer OT
منذ أسبوع
qatar petroleum doha Umm Bab, دولة قطرSeven (7) years ofrelevant professional experience.Experience in large ICS/OT and ICTenvironments in the Energy sector, preferably in Oil &Gas.Strong, hands-on technical experience with Industrial ControlSystem solutions (e.g., Distributed Control Systems, SCADA,etc).Strong, hand ...
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QHSE Specialist
منذ أسبوع
EthosEnergy Umm Bab, دولة قطرJob Responsibilities · • API project lead for new Monogram application includesProduct and process review, design pack. · • To supportmaintaining the API standards/specifications pertaining to productquality. · • Implementation and maintenance of API and ISOQMS, establish guide ...
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Marketing Executive
منذ أسبوع
Candidzone Umm Bab, دولة قطرWe are hiring for Marketing ExecutiveRequirements:- Job responsibilities Develop and improve uponexisting marketing strategies. Prepare and deliver technicalpresentations explaining products or services to existing andprospective customers. Conceive and develop efficient and intu ...
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lead engineer plant automation systems
منذ أسبوع
Tanqeeb Umm Bab, دولة قطرDepartment TECHNICAL (REFINING) Title LEADENGINEER (PLANT AUTOMATION SYSTEMS) Primary Purpose of JobEducation Related Bachelors Degree in Engineering Experience& Skills · • A minimum of 10 years in aRefinery/Automation environment and minimum of 5 years inleading/supervising tec ...
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Naval Project engineer
منذ أسبوع
Qatar Navigation Q P.S.C Doha Umm Bab, دولة قطرKey Roles & Responsibilities · • Manage the projects performance and ensure the projectis delivered within the budget, on schedule, and as per contractrequirements · • Be accountable for the project budget, ontime execution and compliance to the contract and technicalrequirement ...
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Senior Clerk Group Credit Administration
منذ أسبوع
QNB GROUP Umm Bab, دولة قطرRole Summary:The incumbent will performadministrative services such as renewals of licenses, themaintenance of insurance policies, maintaining external serviceprovider documents, reviewing and forwarding utility bills and theprovision of other administrative services.RoleDecripti ...
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Chief Steward
منذ أسبوع
PULLMAN HOTEL Umm Bab, دولة قطرCompany Description Being a Pullman Heartistmeans embodying and conveying the brand mindset through the valuesof commitment, adaptability and creativity. · • *What is init for you**: - Employee benefit card offering discounted rates inAccor worldwide - Learning programs through ...
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Assistant Executive Housekeeper
منذ 5 أيام
Hilton Umm Bab, دولة قطرAn Assistant Executive Housekeeper willsupport all Housekeeping and Laundry operations including thedevelopment of the Team Members with in the group so to provide anexceptional experience for our Guests. What will I be doing? As anAssistant Executive Housekeeper, you will be res ...
TS Controller - Umm Bab, دولة قطر - QATAR Airways
وصف
Key Responsibilities Include:
About You:
To be successful in this role you must have customer facing experience with friendly presence, helpful attitude and the flexibility to adjust your working hours to support the needs of the Business.
Excellent interpersonal skill, multi-tasking and work in collaboration with other team members under any circumstance. You should possess the ability to learn and work on changing and emerging technologies.You will be highly professional, assertive and confident but also able to display empathy and act in sensitive situations with a friendly attitude and approach.
You must hold a Bachelor's Degree/Diploma in Computer Sciences or equivalent stream with minimum 8-10 years of experience in IT Service and Support, End User Computing domain with expert knowledge of Microsoft Windows 10 OS platform; Operational knowledge of SCCM, Citrix/VMWare, Microsoft Active Directory and Level 3 Support of Amadeus Altea DCS, Reservation and airport CUTE environment.
You should be aware of ITIL process of Incident, Change and Problem management. IT industry certifications such as CCNA, MCSE & ITIL V4 Certification (Foundation course) will be an added advantage. Qualifications
