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Doha

    IT Helpdesk specialist - Doha, دولة قطر - NAIR SYSTEMS

    NAIR SYSTEMS
    NAIR SYSTEMS Doha, دولة قطر

    منذ يوم

    Nair Systems background
    وصف
    • Mandatory: B.Sc. in Computer Science, Information Technology or Similar field
    • Mandatory: 2+ years' experience working with Microsoft Client and server platforms as a helpdesk technician.
    • Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
    • Mandatory: 1-year experience in Azure, Microsoft 365 Suite support.
    • Mandatory: Knowledge of Basic Network support.
    • Optional: Knowledge of Helpdesk ticketing system.
    • Desirable: Network Certifications Network+/CCNA

    Key responsibilities & competencies:

    • Serving as the first point of contact for customers seeking technical assistance over the phone or email.
    • Performing remote troubleshooting through diagnostic techniques and pertinent questions.
    • Performing on-site installations and support.
    • Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.)
    • Install and configure Windows and other desktop software.
    • Configure and manage connectivity and storage
    • Maintain Windows
    • Protect devices and data
    • Deploy Windows client
    • Manage identity and access by creating and maintaining AD users.
    • Manage compliance policies and configuration profiles
    • Manage, maintain, and protect devices
    • Manage apps
    • Rollout patches.
    • Assist in person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
    • Maintain printing systems and assist with network printer system maintenance
    • Maintain backup system and processes.
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