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    Technical Support Manager - Doha, دولة قطر - Midis Group

    Midis Group
    Midis Group Doha, دولة قطر

    منذ أسبوع

    Default job background
    وصف
    • Guide the sales team withequipment specifications, technical details and comparisonspertaining to competitive models;
    • Promote salesservices and generate new business across all lines of salesincluding services;
    • Work on tender specs andrequest for proposals (RFPs) of assigned products andservices;
    • Work on tender/quote preparationincluding but not limited to compliance, technical write-up,suppliers' pre selection and soon;
    • Perform site visits as part of projectpreparations;
    • Ensure technical follow-ups fortender/quote clarifications sent byend-users;
    • Fulfill project implementations andsupervisions as well as resourceallocations;
    • Provide in-depth root causeanalysis of reported technical issues, recommend remedial actionsand update processes and procedures;
    • Establishand maintain strong relationships with partners and customers andachieve full satisfaction on technical and RMAissues;
    • Attend to technical issues raised bypartners and end users in a timely and efficient manner whileensuring proper prioritization of incomingcases;
    • Ensure constant and effectivecommunication with assigned vendors securing full support ontechnical issues related to the productequipment/supplies;
    • Present effective POC/demoto partner's/end users;
    • Promote, workand lead according to the rules and regulations communicated byvendors and Midis Group;
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