Sales & Customer Services Trainer - Part Time - Doha, دولة قطر - Elite Hospitality

وصف

We are looking for a Sales & Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.

Sales & Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires.

If you're familiar with teaching soft skills like negotiation and problem-solving, we'd like to meet you.


Responsibilities

• Develop digital and print educational material (e.g. videos and manuals)
• Organize classroomstyle seminars about product features and sales techniques and customer handling.
• Conduct roleplaying activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management).
• Identify individual and team skills gaps.
• Schedule regular training sessions (e.g. monthly or quarterly).
• Liaise with managers and encourage onthejob coaching (e.g. how to handle difficult client cases).
• Assess the impact of each educational course on staff performance and client satisfaction.

Requirements and skills
years Work experience as a Sales & Customer Service Trainer or similar role.

• Knowledge of Learning Management Software (LMS).
• Should be a Certified Trainer from a reputable accreditation.
• Familiarity with interactive learning activities.
• Excellent communication and presentation skills.
• BSc degree in Education, Human Resources or relevant field.
• Additional certification in training is a plus.

Job Types:
Part-time, Contract

Contract length: 1 month

Part-time hours: 5 per week


Salary:
QAR150.00 per hour


Experience:

• Customer service Trainer: 5 years (required)

License/Certification:

• Certified Trainer Accreditation (required)