Customer Service Manager - Doha, دولة قطر - Al Rayes Laundry & Dry Clean

Al Rayes Laundry & Dry Clean
Al Rayes Laundry & Dry Clean
شركة تم التحقق منها
Doha, دولة قطر

منذ أسبوع

Aisha Al-Thani

تم النشر بواسطة:

Aisha Al-Thani

مسوّقة للمواهب لبيبي
وصف

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.

The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.


Responsibilities:


  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
Requirements and skills

  • Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Ability to think strategically and to lead
  • Strong clientfacing and communication skills
  • Advanced troubleshooting and multitasking skills
  • Customer service orientation
  • BS degree in Business Administration or related field

Pay:
QAR3, QAR5,000.00 per month

Expected Start Date: 12/05/2024
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