Hostess - Masala Library - Al-Ghuwayriyah, دولة قطر - Accor Hotels

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Job Description For Hostess

• MasalaLibrary(HOZ27314) in Doha,Qatar.

Hotel NameCompany Description#BeLimitless We are far more than a worldwide leader. We welcomeyou as you are and you can find a job and brand that matches yourpersonality.

We support you to grow and learn every day, makingsure that work brings purpose to your life, so that during yourjourney with us, you can continue to explore Accors limitlesspossibilities.

By joining an Accor brand, every chapter of yourstory is yours to write and together we can imagine tomorrowshospitality.

Do what you love; care for the world; dare tochallenge the status quo #BELIMITLESS Job Description Scope andObjectives This position is concerned with maintaining the highestlevel of attentive service to all guests and constantly projectingwarmth and friendliness.

Maintaining dining reservation usingdining reservation system and updating patrons preferences& history.

Food & Beverage Mission Statement Food& Beverage will be recognized as the market leader byproviding consistent and personalized service, by offeringinnovative concepts and products, not yet available on the market.

We are committed to create an environment where teamwork ishonored, honesty and integrity are valued.

Our well trained andprofessional colleagues will be focused on delivering high qualityproducts and memorable experiences that will strengthen ourcustomer engagement in the resort and through social media.

Fairmont is a place where the well-being of our guests is our mainpriority. We will emotionally engage the local and internationalcommunity, anticipate and exceed their wishes and needs, thuscreating guests for life.

Our Food and Beverage outlets willcapture the attention of global media, making it the first choicefor international awards and social events and becoming thebenchmark for Local and international Food & Beverageindustry.

Our financial success will strengthen the food andbeverage reputation amongst current and new owners, by achievingTop Line Revenue and high EBITA surpassing their budgetexpectations.

It is our responsibility and commitment to give backto the community by being a true heartist Ambassador.
Our MottoGracious with people, ruthless with standards and hungry formore.
Grooming Our appearance is a statement of who we are.

Ourgrooming should create a professional image at work that is why ourevery team member needs to follow the grooming standards at all thetime.

Personal Attributes Motivator & role modelPositiveattitude and well spokenResult drivenDisplays initiativeCommitmentto professional valuesTeam creatorCustomer / peopleorientedCreative / open-mindedKey Deliverables and ResponsibilitiesEnsure correct grooming standards are followed at all timesExceedguest satisfaction by knowing preferences and updateprofilesAttending to phone queries or reservations.

Attending towalk ins.

Following up restaurants financial, LQA, TrustYou andForbes targets on a daily basisAnticipate and service of guestsrequirements at all timesFollowing up daily financial targets ofarea/divisionUse opening and closing checklist to ensure smoothopening and closing of the venueCommunicating reservations needsand special requests to the ManagersCoordinating reservation withDining Reservation Department & other Hostesses.

Managingthe log bookHandling seating cards to enable guestrecognition.
Maintaining guest history.
Assisting guests to theirtables.
Seating of guests.

Upkeep of the menus in an impeccablemanner ensuring there is no spelling nor grammatical mistakes andfree of marks To coordinate and assist in service according toservice standards.

To ensure a very high standard of service is heldand maintain at all times.
To communicate with Supervisors,Assistant Manager of all issues concerning the outlet.
To be awareof Hotel standards & policies.

To feel empowered andaccountable within the work placeKeep manager on duty updated ofany guest feedback so they can update the Glitch ReportMaintainsthe HACCP & FIFO standards as required by the regionalgoverning bodyFollow Hotel Evacuation Policy in case of anEmergencyAttend all necessary briefings and training sessions asinstructed by the ManagerHandle financial procedures according toguidelines set by the finance departmentIdentify potential problemsand anticipate guest needs, ask for assistance before servicebreakdown occursPerform any duties and special projects asrequested by management whether in your own department or any otherdepartment in the hotelAll issues and negative guest feedbacksneeds to be properly reported on glitch systemFollow care programat all times, and report issues through the system to maintenanceTocarry out any other reasonable duties and responsibilities asassigned.

Qualifications 1-year similar position in 5-starinternational hotel, bar and lounge. ME experience will be aplusEngaging outgoing personality, smart, guest handing focus,smile