- Oversee andsupport process by reviewing daily transactions on performanceparameters
- Review performance dashboard and the scoresfor the team
- Support the team in improving performanceparameters by providing technical support and process guidance
- Record, track, and document all queries received,problem- solving steps taken and total successful and unsuccessfulresolutions
- Ensure standard processes and procedures arefollowed to resolve all client queries
- Resolve clientqueries as per the SLA?s defined in the contract
- Developunderstanding of process/ product for the team members tofacilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Identify red flags and escalateserious client issues to Team leader in cases of untimelyresolution
- Ensure all product information anddisclosures are given to clients before and after the call/emailrequests
- Avoids legal challenges by monitoringcompliance with service agreements
- Handle technicalescalations through effective diagnosis and troubleshooting ofclient queries
- Manage and resolve technical roadblocks/escalations as per SLA and quality requirements
- Ifunable to resolve the issues, timely escalate the issues to TA& SES
- Provide product support and resolution toclients by performing a question diagnosis while guiding usersthrough step-by-step solutions
- Troubleshoot all clientqueries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (whereappropriate) with the objective of retaining customers? andclients? business
- Organize ideas and effectivelycommunicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers torecord feedback and ensure compliance to contract SLA?s
- Build people capability to ensure operational excellence andmaintain superior customer service levels of the existingaccount/client
- Mentor and guide Production Specialistson improving technical knowledge
- Collate trainings to beconducted as triage to bridge the skill gaps identified throughinterviews with the Production Specialist
- Develop andconduct trainings (Triages) within products for productionspecialist as per target
- Inform client about the triagesbeing conducted
- Undertake product trainings to staycurrent with product features, changes and updates
- Enroll in product specific and any other trainings per clientrequirements/recommendations
- Identify and document mostcommon problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learningopportunities and maintaining personalnetworks
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Wipro Dukhan, دولة قطرDo · • Oversee and support process by reviewing daily transactions on performance parameters · • Review performance dashboard and the scores for the team · • Support the team in improving performance parameters by providing technical support and process guidance · • Record, t ...
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QATAR Airways al-Jumayliyah, دولة قطر· The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we ...
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Vie QAtar
منذ 3 أيام
Technip Energies Qatar, دولة قطرLieu : RAS - LAFFAN (QATAR) · Poste : VIE Qatar - Command Center - Reporting PowerBI F/H · Début souhaité : Février 2023 · Durée : 24 mois · Montant de la gratification : 2526,66 €/mois ( prise en charge du logement, transport etc... ) · **Technip Energies - Ensemble, repousser l ...
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Vie QAtar
منذ 3 أيام
Technip Energies Qatar, دولة قطرLieu : RAS - LAFFAN (QATAR) · Poste : VIE Qatar - Développement de la Communication sur SITE F/H · Début souhaité : Février 2023 · Durée : 24 mois · Montant de la gratification : 2526,66 €/mois ( prise en charge du logement, transport etc... ) · **Technip Energies - Ensemble, rep ...
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Lenovo Isg Support Engineer
منذ 3 أيام
Talent Pal Qatar, دولة قطر**Role**: · Lenovo ISG Support Engineer · **Business Unit**: · ICT · **Division**: · Mannai Microsoft · **Brief Description**: · The Lenovo ISG Support Engineer will be a member of the Service Delivery team and will be responsible for supporting clients' Data Centers as a member ...
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Senior Analyst
منذ يوم
iSmartRecruit ATS (R) Qatar, دولة قطرJOB DETAILS · Job Category · 1610 NC PROFESSIONAL · Department · Applications · Job Title · Senior Analyst - Integration · Division · Integration Services · Job Identifier/Position # · [Job Code] · Job Grade · S9 · Prepared on · 13 April 2017 · Revised on · 12 October 2023 · ORGA ...
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Coordinator - Invoicing
منذ يوم
Milaha Qatar, دولة قطر**Description** · **Key Roles & Responsibilities** · - Prepare invoices and record costs of materials/ spare parts/ vehicle related items sold or services rendered from the quotation provided from parts store\purchasing rep. and dispatches them for final posting by the Finance & ...
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Dermatology
منذ 8 ساعات
Prodie Santé External Jobs Qatar, دولة قطرReference · PCI1314137 · Specialty · Dermatology · Location · Qatar · Description · Cosmetic Dermatology · **INSTITUTION**: Private day-care surgery center · **LOCATION**: Doha, Qatar · **CONTRACT LENGTH**: indefinite contract · **SCHEDULE**: 48 hours, 6 days per week · **PROFILE ...
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Manager Cyber Security
منذ أسبوع
Talent Pal Qatar, دولة قطر**About Role** · Your role would be as part of the Cyber Security team working directly under the Senior Manager Cyber Security and Risk Management to support Cyber Security Operations & Incident Response function. This is a hands-on technical cyber security role to be able to qu ...
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Cosmetic Dermatology
منذ أسبوع
PRODIE SANTE SA Qatar, دولة قطرType de contrat: · - Postes (CDI) · - Lieu: · - Qatar · - Référence: · - Nom du contact: · - Emmanuelle, Mélissa or Sonia · - Date de publication: · - January 09, 2023 · **Description de l'emploi**: · **INSTITUTION**: Private day-care surgery center · **LOCATION**: Doha, Qatar · ...
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Lead Petroleum Data Analyst
منذ يوم
Petro Staff International Qatar, دولة قطر**Petro Staff International** · - Published- June 13, 2023- Location- Qatar- Category- International- Job Type- Full-time- Field or Industry- Engineering · DESCRIPTION · **Department** · NON-OPERATED OIL DEVT & TECH SUPPORT · **Roles and Responsibilities**: · 1. Seismic Data Mana ...
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NES FIRCROFT Qatar, دولة قطرLead Civil Engineer COMP9 Shared Resources · - Responsible for Civil Engineering scope for new onshore buildings related to COMP9 Project's from Tendering to start up of the Onshore Collaborative Center. · - Ensures execution of the project is completed within approved project pa ...
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Marketing Manager
منذ 6 أيام
Talent Pal Qatar, دولة قطر**Customer Advisor**: · Our client is a luxury fashion house considered one of the world's most prominent fashion houses. They offer a broad range of ready-to-wear products, leather goods, and shoes. · **Location: Outlet (Samut Prakan)**: · **Mission of the Role**: · - Stand at t ...
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General Dynamics Information Technology Qatar, دولة قطرClearance Level Top Secret SCI + Polygraph Category Military Operations Location Not Applicable, Qatar Onsite Workplace · **Requisition Type**:Regular****: · **Your Impact**: · Own your opportunity to work with the largest government agency in the nation. Make an impact by advanc ...
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Accounts Payable
منذ أسبوع
Crowne Plaza Hotels & Resorts Qatar, دولة قطرWe want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passi ...
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Customer Service Representative
منذ يومين
Malomatia Qatar, دولة قطر**Job Objective** · **Job Roles and Responsibilities** · - Answering telephone calls in a timely manner and providing helpful accurate information to callers. · - Demonstrate high level of empathy during interactions with the caller. · - Making outgoing telephone calls to custome ...
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Cyber Security Manager
منذ أسبوع
Talent Pal Qatar, دولة قطر**About Role** · You would be part of the Cyber Security Operations Center (SOC) & Incident Response team, managing a team of Cybersecurity analysts to improve the Cyber Incident Response process. This is a hands-on technical cyber security role to be able to quickly identify the ...
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Senior Operations Officer
منذ أسبوع
Talent Pal Qatar, دولة قطرWe are currently recruiting for Senior Operations Officer - WFM within Qatar Airways Customer Contact Center. · Operational accountabilities include: · - In cooperation with Manager Contact Centre Operations (MCCO), the role will be accountable for the administration, optimizatio ...
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Eal Teacher
منذ 3 أيام
Newton International School - D-Ring Qatar, دولة قطرNewton International School D Ring is currently seeking an enthusiastic and dedicated EAL teacher to join our supportive additional needs team. As part of the Newton Group, which consists of 10 schools, we have been serving an international community of learners since 2007. Our s ...
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Recreation Experience Expert
منذ 8 ساعات
Marriott International, Inc Qatar, دولة قطر**Job Number** · **Job Category** Golf, Fitness, & Entertainment · **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · * ...
Technical Lead ITTech Call Center Support - Dukhan, دولة قطر - Wipro
