Front Office Agent - Doha, دولة قطر - Grand Legacy Hotel

وصف

• Offer personalized service to each and every guest
• Handle guest complaints with interest, concern and empathy
• Perform all cash and credit card transactions using established procedures
• Coordinate room status updates with the Housekeeping department
• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check

• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Must be salesminded. Presents options and alternatives to guests and offers assistance in making choices.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early checkins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
• File room keys (only for manual room key hotels)
• Knows how to use front office equipment.
• Process guest checkouts.
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,