Bell Captain - al-Jumayliyah, دولة قطر - Raffles University

وصف

• Takes responsibility and ownership in creating personal connections through emotional luxury between bellmen and guests
• Ensure that all guests luggage and items are received and delivered promptly and properly upon arrival and departure by the bellmen
• Deliver all guests luggage in an efficient and courteous manner ensuring no damage is caused to the items
• Ensure all mails and packages are delivered promptly and handled in a systematic and efficient way
• Maintains communication channels with all departments of the hotel
• Monitors the arrangement and movement of luggage and all job requests
• Assist the Guest Service Manager in the management of the bellmen to ensure seamless arrival and departure experience for all guests
• Ready to cover all roles and functions of the Bellman Team
• Assists other hotel department functions when the need arises
• Maintains oversight and allocates resources to the smooth running of the daily operation
• Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
• Appraise appearance, ensure discipline, and efficiency of all staff under direct supervision
• Assist to set out KPIs and deliverables for the year with the Guest Service Manager
• Create action plans and monthly overview of goals set out for the year with the Guest Service Manager
• Training and coordination with supporting departments
• Use data from given hotel systems to analyze areas of improvement and create action plans for the betterment of service
• Intuitively anticipates through observation and interactions guests needs and wants and orchestrates unique experiences
• Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5-star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
• Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel
• Follows Hotel Evacuation Policy in case of an Emergency Qualifications PERSONAL ATTRIBUTES REQUIRED FOR THE ROLE
• Possesses strong interpersonal skills and ability to communicate in second language
• Manages all guests / team members needs with equal drive
• Carries an eye for detail and an approachable demeanor for all guests and team members
• Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
• Self-driven approach to carry out assigned responsibilities
• Ensures security and confidentiality of guest and hotel information in accordance to company / country s data security act
• Possesses good computer and property management system knowledge
• High level of integrity, enthusiasm, dedication for continuous improvement
• Embraces change and open-minded in a dynamic work environment
• Has an understanding of the middle eastern clientele and culture
• Has an understanding of key stakeholders in the luxury travel space Desired Candidate Profile Education : Any Graduation()