IT Technician - Doha, دولة قطر - THASAAMAH TECHNOLOGIES
وصف
Prioritize tasks and projects to deliver on-time completion of tickets and customer support.- Partner with the Performance Center leadership team to understand long term strategy and initiatives and support improvements in technology and operational improvements.
- Drive standardized processes, clear expectations and goals for the local IT team as well as ensuring those goals align with the Performance Center's business needs.
- Optimize overall technology performance of systems by collaborating with other IT shared service groups to support the Performance Center's short and long term initiatives.
- Ticket Management, Administration and Reporting
- Track and manage ticket reporting and direct technicians on improving performance; track issues by type; conduct RCCA / process improvements to drive continuous improvement and performance.
- Support the implementation of the I.T. components of site specific and / or companywide projects or initiatives by advising and coordinating with the applicable functional leaders and / or teams.
- Partner with the Business Applications, Infrastructure & Security and Network Services teams to accomplish I.T. Department and Company goals.
- Act as the point of contact for IT related purchases including data center and end user hardware and software licenses and professional services.
- Manage local vendors and services to ensure performance and support of those services.
- Perform and document Disaster Recovery and Incident Response testing when directed.
- Responsible for supporting the availability, performance, security, maintenance, troubleshooting and repair of the I.T. infrastructure at one or more designated company sites.
- Ensure high availability of data including managing all aspects of data backup, data retention and data restore.
- Assist in resolving Local Area Network (LAN) issues where applicable and coordinating with the Network Services regarding network or other infrastructure changes and Wide Area Network (WAN) / LAN issues and Internet issues.
- Assist in resolving Local IT Security issues where applicable and coordinating with the Security Team on required changes and local technology implementations.
- Prioritize, schedule, review and ensure the timely and effective resolution and documentation of issues and requests logged into the IT Help Desk ticketing system.
- Support server room operations when directed including user account administration, data backups, restores and backup media rotations. Perform server installation, maintenance, troubleshooting and repair.
Salary:
AED2, AED3,000.00 per month
Salary:
Up to QAR2,500.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
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