Customer Success Executive - Qatar, دولة قطر - Enable

وصف

About Enable.Tech :

Enable.Tech is an innovative digital transformation SaaS company focused on the F&B and retail industry. We provide a comprehensive suite of services, including e-commerce, order management, delivery management, WhatsApp ordering channels, and loyalty programs. With a team of 75 passionate professionals, we are dedicated to creating disruptive, cutting-edge products for SMEs worldwide.

Role Overview :

As a Customer Success Executive at Enable.Tech, you will be pivotal in ensuring our clients achieve their desired outcomes using our products and services. This role requires a mix of technical savvy, customer engagement skills, and a passion for technology and entrepreneurship. You will be instrumental in driving customer loyalty and retention through outstanding service and support. If you have experience in Customer Success or Account Management, you are encouraged to apply If you are a fresh graduate, we also have internship opportunities that can turn into full time positions and would recommend you to send an email to for more details.

Responsibilities :

•Build and maintain strong, long-lasting customer relationships.

•Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

•Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.

•Contribute to internal projects, optimizing operations and customer experiences.

•Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.

•Assist with high-severity requests or issue escalations as needed.

•Assist in deploying and managing our SaaS solutions.

Qualifications :

•Proven work experience as a Customer Success Executive, AccountManager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.

•Experience in Technology Industry or F&B Industry is plus

•Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.

•Experience in delivering client-focused solutions based on customer needs.

•Proven ability to manage multiple projects at a time while paying strict attention to detail.

•Excellent listening, negotiation, and presentation skills is plus

•Excellent verbal and written communication skills.

•A strong interest in technology and entrepreneurship.

• Excellent interpersonal skills.

• An enthusiastic learner, ready to adapt in a fast-paced environment.

• Ability to speak Arabic is a plus

Benefits :

•Competitive salary with performance-based bonuses.

•Opportunity to work in a dynamic, collaborative, and supportive environment.

•Professional and personal growth in a thriving tech company.

•Access to cutting-edge technology and the chance to work with a diverse range of clients.