- Analyze and prioritize training needs within the hotel, utilizing resources such as market metrics, hotel quality standards, Mystery Guest feedback reports, SOP Manuals, and Associate Engagement Surveys.
- Conduct regular Forbes/Rosewood Brand Standards/LQA spot checks within the hotel's operational departments.
- Conduct Individual Training Plan (ITP) checks to ensure proper follow-up on associates during probation and coordinate the 90 days' celebration.
- Establish relationships with departmental training coordinators and trainers to achieve their training objectives by providing coaching, motivation, and regular audits of personal development plans and training records.
- Support the development and distribution of the monthly training calendar and assist in planning the yearly training calendar based on training needs analysis.
- Assist with the Cross-training program.
- Assist departmental management to produce training plans for each department and individual associates with support from the training coordinators.
- Develop and deliver creative training programs to meet the needs of the business and associates.
- Coordinate The Perfect Discovery, ensuring it is run regularly and efficiently in line with the hotel and company standards, legislation and business needs.
- Contribute to ensuring a positive onboarding associate experience that aligns with the hotel and company culture.
- Manage the administration of all training-related matters, recording nominations, sending out joining instructions and pre-course forms, following up with feedback forms and issuing certificates, etc.
- Co-ordinate and monitor associate participation in external training and educational programs, ensuring promissory note is signed, gaining feedback and carrying out evaluation.
- Evaluate all training, reviewing feedback from associates and managers, and amending contents where appropriate.
- Support the Director of Security and Hygiene Manager and department in relation to the organization and administration of Health and Safety training.
- Compile and analyze performance review results, providing clear and concise reports to department heads and senior management.
- Collaborate with departmental managers to implement targeted training initiatives.
- Ensure each department conducts a The Daily Calling incorporating a 10-minute training session on the departmental standard of the week.
- Implement trainings to build employee confidence, particularly in areas identified for improvement.
- Development/updating of Talent Development policies and procedures as required.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Maintain Talent Development areas, including e-notice boards and office areas on a daily basis.
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Talent Development Manager - Doha - Rosewood Hotel Group

منذ 5 ساعات

وصف
Job Summary
The Talent Development Manager plays a vital role in crafting and implementing a comprehensive training program that empowers associates to embody Rosewood's service philosophy with passion and adaptability.
Job Description
This position is responsible for integrating training initiatives with the ongoing professional growth of all team members across departments, ensuring alignment with Rosewood Hotels' standards and vision.
About Us
Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase.
The hotel will be one of the city's most dynamic culinary destinations with a collection of eight innovative outlets.
Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology.
Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy.
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