IT Manager - Doha, دولة قطر - Rosewood Hotel Group

Rosewood Hotel Group
Rosewood Hotel Group
شركة تم التحقق منها
Doha, دولة قطر

منذ أسبوع

Aisha Al-Thani

تم النشر بواسطة:

Aisha Al-Thani

مسوّقة للمواهب لبيبي
وصف

General Information:


  • Country/Region
  • Qatar
  • Province/City
  • Doha
  • Location
  • Rosewood Doha
  • Department
  • Information Technology
  • Job Type
  • Fulltime Permanent
  • Job Summary
  • The Information Technology Manager is responsible for maintaining the hardware, software and infrastructure of Rosewood Hotels and Resorts the property's computing and communication environment. Will work with the hotels senior management team to evaluate equipment, search for alternatives and recommend improvements. Will carry out central administrative activities in accordance with standard operating procedures as issued set forth by the hotel's senior management team.
  • Essential

Responsibilities:


  • Administration
  • To ensure that all the IT equipment include network equipment; PCs and printers are managed and maintained properly.
  • Controls, reviews and evaluates continuously existing configuration.
  • Administers and maintains the use of all mobile phones and LAN phones throughout the organization.
  • To ensure that continuous availability of a hierarchy to deal with an emergency in any essential IT system.
  • To set up emergency procedures to continue the operation of the hotel in the event of a systems failure.


  • Guest Satisfaction

  • Ensures to deliver the brand promise and provide exceptional guest service at all times.
  • Ensures provide excellent service to internal customers in other departments as appropriate.
  • Maintains positive guest and colleague interactions with good working relationships.


  • Finance

  • Improves work productivity through the use of multiskilling, multitasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
  • Provide suggestion or idea for cost saving associated with the maintenance of IT equipment and other parts.
  • Develop and control the departmental budget including capital planning and expense management.


  • Operations

  • Ensures all the tasks and jobs are finished within deadline.
  • Assists in the development of business process modifications and updates including the design and implementation.
  • Add, delete and change the computer user setting according to the computer user right form approved by related departments.
  • Works closely with IT team in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Provide access support and assistance of Internet access or any other computer related service to hotel guest.
  • Maintains the clear and tidy environment of computer room and IT office.
  • Add and change the setting of extension according to related policy.
  • Provide IT training to associates.
  • Solve all the related problems of associates and guest with reasonable time.
  • Supervise the activities of outside maintenance personnel when they come to the hotel.
  • Plans and sets targets for problem resolutions.
  • Maintains best practices for the policies and procedures for each user group.


  • Standard Responsibilities

  • Comply and adhere to the Rosewood company policies.
  • Take on other tasks in addition of the ones stated, in a reasonable framework.
  • Be a "brand ambassador" at all times and ensure brand integrity and clarity are always maintained.
  • Model the company's culture, vision, mission and core values at all times.
  • Takes a proactive approach to management of the department, anticipating potential opportunities.
  • To actively promote the services and facilities available to guests within the hotel and other Rosewood Hotels, maximizing revenue from other outlets (e.g. car transfers, mobile phone rental, telephones, valet services, spa and Food & Beverage facilities, etc.)
  • To assist in the formation of the annual department budget, and to monitor it throughout the year, reporting reasons for all variances of actual versus budget and recommending and implementing appropriate actions.
  • To accurately forecast revenue and payroll on a weekly basis and to take appropriate action to influence results positively towards exceeding budgets whilst ensuring that appropriate department holiday plans are maintained.
  • Ensure an efficient and wellorganized department, ensuring all associates are well trained and highly motivated.
  • To maintain accurate departmental records with respect to employee and training issues, associate development issues and departmental communication issues.
  • To create and update full operating manuals with respect to responsibilities of each position and minimum standards to be achieved and to ensure their effective utilization.
  • Consistently meet's the expectations and requirements of internal and external guests.
  • Obtain firsthand guest information and use it for improvements in products and services.
  • Acts with guests in mind; establishes and maintains effective relationships with guests and gains their trust and respect.
  • Maintain effective communication within the department and ensure that the department manager is kept well informed
المزيد من الوظائف من Rosewood Hotel Group
انظر جميع وظائف Rosewood Hotel Group