IT Technician - Doha, دولة قطر - Zero One Business Solutions

وصف

Responsibilities

• Serve as thepoint of contact for venue-based users seeking technical assistanceover the phone, email or in-person.
• investigateand help resolve issues on customer s IT domains using agreedtroubleshooting methodologies.
• Install,upgrade, support and troubleshoot printers, computer hardware andany other authorized peripheral equipment.
• Tobe proficient on ITSM processes and consult end-users onworkflow.
• Perform troubleshooting throughdiagnostic techniques and pertinentquestions.
• Determine the best solution based onthe issue and details provided bycustomers.
• Walk the customer through theproblem-solving process.
• Document fix processesand help streamline procedures for future technical supportactions. Provide accurate information on IT services to the clientgroups.
• Record incident and request updates andresolution in the ticket logs Pass on any feedback or suggestionsby the clients to the management team.
• Identifyand suggest possible improvements in processes andprocedures.
• Participate in the bump-in,bump-out process. Deploy and configure all agreed on IT equipment(PC, peripherals, printers, etc.) in relativespaces.
• Assist IT, Service Manager, with opentasks.
• Cooperate with the assigned team onoverall Event IT tasks for delivery ofFWC.