Guest Services Agent/ Front Desk - Doha, دولة قطر - Gloria Hotel & Suites

Gloria Hotel & Suites

شركة تم التحقق منها

Doha, دولة قطر

منذ أسبوع

تم النشر بواسطة:

Aisha Al-Thani

مسوّقة للمواهب لبيبي

We are looking for a Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their stay.

Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.

If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all checkin and checkout tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Requirements and skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software.
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus

Job Types:
Full-time, Permanent

Salary:
From QAR3,500.00 per month

Education:

Experience:

- customer services: 3 years (required)
- front desk services: 1 year (preferred)

Language:

Shift availability:

Sales Executive