Restaurant Manager - Doha, دولة قطر - HJH

HJH
HJH
شركة تم التحقق منها
Doha, دولة قطر

منذ أسبوع

Aisha Al-Thani

تم النشر بواسطة:

Aisha Al-Thani

مسوّقة للمواهب لبيبي
وصف
Restaurant Manager will be responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage. Oversees guest and associate satisfaction, maintaining standards and meeting or exceeding financial goals. Develops and implements business plan for food and beverage.


Job Family Core Work Activities
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Demonstrating Leadership
  • Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
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Exceeding Customer Expectations
  • Providing services that are above and beyond for customer satisfaction and retention.

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Improving Service
  • Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
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Developing and Building Teams
  • Encouraging and building mutual trust, respect, and cooperation among team members.

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Supervising Associates
  • Supervising and managing associates. Managing all daytoday operations. Understanding associate positions well enough to perform duties in associates' absence.
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Modelling Appropriate Behaviors
  • Serving as a role model to demonstrate appropriate behaviors.
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Coaching and developing others - identifying the developmental needs of others and coaching, Mentoring, or otherwise helping others to improve their knowledge or skills.
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Managing Daily Operations of the Area or Department
  • Managing daytoday operations, ensuring the quality standards and meeting the expectations of the customers on a daily basis.
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Guiding, Directing, and Motivating Subordinates
  • Providing guidance and direction to subordinates, Including setting performance standards and monitoring performance.
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Making decisions and solving problem - analyzing information and evaluating results to choose the best solution and solve problem.
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Training and teaching others
  • Identifying the educations needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
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Maintaining productivity levels
  • Ensuring and maintaining the productivity level of associates.
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Integrating Departmental Goals
  • Providing the leadership, vision and direction to bring together and priorities the departmental goals in a way that will be efficient and effective.

Critical Tasks

  • Responds quickly and proactively to guest's concerns.
  • Utilizes budgets to understand financial objectives.
  • Provides excellent customer service.
  • Sets service expectations for all guests internally and externally.
  • Provides excellent customer service to all associates.
  • Oversees F&B Team Leaders and support staff.
  • Ensures effective departmental communication and information systems through logs, department meetings.
  • Takes ownership of a guest complaint/problem until it is resolved, or it has been addressed by the appropriate Manager or Team Associate.
  • Creates and nurtures a hotel environment that emphasis motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Develops an action plan to attack need areas and expand on strengths based on GSS results.
  • Oversees all culinary, restaurant, beverage operations.
  • Participates in key decision making with Executive team.
  • Sets clear expectations with the associates and team leaders and ensures that appropriate rewards are given if expectations are exceeded.
  • Provides proactive coaching and counselling to team members.
  • Develops and manages all financial, GSS plans and actions for Food and Beverage departments.
  • Ensures all banquet functions are up to standard and exceed guest's expectations.
  • Responds quickly and proactively to associate's concerns.
  • Maintains a positive cost management index for kitchen and restaurant operations.
  • Understands the brand's service culture.
  • Ensures that all associates, team leaders and managers understand the brand's service culture.
  • Provides a learning atmosphere with a focus on continuous improvement.
  • Complies with all corporate accounting procedures. Conducts performance reviews in a timely manner.
  • Promotes both Guarantee of Fair Treatment and Open-Door policies.
  • Manages the Food and Beverage departments (not catering sales)

Management Competencies
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Adaptability
  • Ability to effectively adjust to major changes in work tasks or the work environment.
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Aligning Performance for Success
  • Skilled at focusing and guiding others in accomplishing work objectives.
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Building a Successful Team
  • Skilled at building a cohesive team and facilitating goal accomplishment.

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Building Trust
  • Ability to interact with others in an honest, fair, and respectful way, giving others confidence in one's intentions and those of the organization.

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Communication
  • Skilled at clearly conveying information and ideas through a variety of media engaging the
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