Guest Relations Supervisor - Qatar, دولة قطر - voco

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Qatar, دولة قطر

منذ 3 أيام

Aisha Al-Thani

تم النشر بواسطة:

Aisha Al-Thani

مسوّقة للمواهب لبيبي
وصف
Provide upscale guest service experiences for clients throughout their stay

  • Ensure clients are properly greeted upon their arrival
  • Monitor daily bookings and ensure assigned rooms are prepared prior to checkin
  • Coordinate luggage collection and storage
  • Oversee checkin and checkout procedures, including reservations and financial transactions
  • Promptly address guests' requests, like inroom dining
  • Actively listen to and resolve complaints
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve concerns
  • Inform clients of our hotel services, including breakfast and dining options
  • Promote all hotel amenities, conveniences and programs offered
  • Manage guest relations team to ensure we comply with all standards and operating procedures
  • Appraise team's performance and produce regular reports
  • Examine daily duties, assign tasks and check on progress
  • Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
  • Recommend local tourist spots, including places to dine, shop and sightsee
  • Establish friendly relationships with regular hotel clients
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