لم يعد يتم قبول المزيد من الطلبات لهذه الوظيفة
- Be responsible for and pro-active in the recruitment and selection of all Concierge staff
- Constantly review training needs within the department primarily through the Hotel's appraisal system in conjunction with the Front Office Training Manager
- Implement and monitor minimum standards of service throughout the department resulting in a GAP analysis score of no less than 90%
- Responsible for the departmental roster, ensuring adequate staffing at all times
- Regular communication with the Night Manager regarding the supervision of the Night Concierge staff, identifying and dealing with any issues that may arise
- Ensure that no suspicious packages are accepted
- Ensure that all Concierge team are correctly dressed and groomed for work
- Ensure the efficient and prompt handling and delivery of all messages, facsimiles and parcels throughout the Hotel
- Be familiar with all guest services within the Hotel and to ensure that all Concierge staff are also adequately furnished with such information
- Knowledgeable about the immediate and surrounding area, while maintaining a library of relevant information
- Be familiar with courier companies and their charges
- Be aware of the daily schedule and activity of the Hotel's drivers
- Be familiar with all daily events and functions occurring within the Hotel and to effectively communicate this information to all staff on duty
- Ensure that the Concierge desk, Hotel entrance and Lobby kept clean and tidy at all times
- Aware of VIP visitors and long-standing guests, offering them a polite and courteous personal service
Concierge Supervisor - Doha, دولة قطر - Hotel Chadstone Melbourne MGallery
