Guest Relations Officer - Doha, دولة قطر - Dusit Doha Hotel

وصف

• Review arrival lists to welcomeguests
• Attend to special guests (e.g. VIPs) andanswer their inquiries
• Help prepare welcomefolders with collateral (e.g. room service menus, areadescriptions)
• Provide information aboutamenities, area and venues and promoteservices
• Anticipate guest needs and buildrapport with customers
• Offer assistance withcertain tasks (e.g. confirming travel arrangements, takingmessages)
• Address customer complaints andescalate to Guest Relations Manager whenneeded
• Record information in the logbookdaily
• Ensure compliance with health and qualitystandards