Customer Service Coordinator - Doha, دولة قطر - Sika

وصف

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and automotive industry.

Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide.

In doing so, it plays a crucial role in enabling the transformation of the construction and vehicle industries toward greater environmental compatibility.

With more than 33,000 employees, the company generated sales of CHF 11.2 billion in 202- Deal directly with customers either by telephone, electronically or face to face.

• Respond promptly to customer inquiries.
• Prepares quotation as per client's material/project requirement
• Prepares Pre-Qualification or Material submittal as per client's required checklist
• Collects and inputs documents from the intranet/GCC library
• Handles warranty requests from sales team and coordinates with high management
• Prepares applicator certificates for our approved applicators
• Assists the technical manager with miscellaneous documents such as method statements, compliance sheet, GSAS, etc.
• Prepares delivery note, invoice, receipt voucher.
• Handle and resolve customer complaints.
• Coordinates with the Storekeeper /Warehouse for the availability/delivery of the materials
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Prepares the invoices for all the delivered materials
• Follow up the customer for the collection of the materials.
• Direct requests and unresolved issues to the designated resource.
• Coordinates with Production Team
• Manage customers account.
• Prepares the monthly invoices for the customer
• Provides the Batch Certificates of the materials.
• Record details of inquiries, comments and complaints.
• Manage administration.
• Follow up on customer interactions.
• Liaise with internal departments to make sure customer request is handled properly

• At least 1year previous experience in a highlevel Customer Service environment.
• Advanced computer skills including MS Word, Excel and Outlook and Lotus Notes.
• Ability to multitask.
• Understanding of Customer Service principles.
• Outstanding communication skills
• Excellent Customer Service Skills
• Ability to priorities
• Excellent time management skills
• Attention to detail
• Positive attitude
• Team work