Engagement Manager - Qatar, دولة قطر - Bird Rides Inc.

وصف

Who is Bird
Bird is on a mission to bring environmentally friendly transportation to everyone.

Our products, services, and people share one common goal:

to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users.

We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations.

Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future.


Job Summary
Engagement Managers are Bird's primary relationship managers with one of our key customers, the Fleet Manager.

Engagement Managers work closely with our Fleet Manager (FM) partners to assist, guide and ensure they are set up to succeed.

The FM program is a global program for local entrepreneurs and small businesses operating a fleet of scooters in their city.

Using operational and analytical skills, this person will work with our Operations Associates, Operations Managers and General Managers to complete projects that will be instrumental in driving our business forward.

We need a strong relationship manager who can start at 30,000 feet and dive deep into the details to ensure high-quality results.

Responsibilities

• Build strong relationships with FMs and represent your partners within Bird, ensuring we are building products and processes that will set your partners up for success
• Maximize revenue of your FM portfolio by determining vehicle allocation strategies, delivering training and support & managing FM performance vs operational KPIs
• Onboard new partners, ensuring we are reducing the time from new partners being signed and earning revenue
• Guide your FMs through our training program ensuring they are aware of all of our best practices and learnings
• Be the trusted consultant to FM partners providing best in class customer success and preventing vehicle loss
• Perform ad hoc troubleshooting, gather feedback and analyze data to solve problems
• Provide weekly performance reporting and agreed action plans for your FMs
• Use Salesforce and CRM systems to communicate and track actions and data for all FM partners
• Develop SOPs and other project documentation to standardize and replicate best practices for FM coaching
• Collaborate in crossfunctional projects to accelerate the success of the business

Requirements:

• Minimum 23 years of experience in Account Management, Consulting, Operations or Customer Service
• Ability to handle multiple priorities under tight deadlines, with a trackrecord of delivering results and a "get it done" attitude
• Strong ability to multitask, handle fire drills, and work in ambiguity
• Proven ability to build relationships with internal and external stakeholders. Strong followup and communication skills are keys to success
• Analytical skills and a bias towards using data to make decisions. With the ability to identify and analyze trends and determine next steps
• Experience with SalesForce preferred
• Willingness to travel within the region
• Strong Excel and Powerpoint skills
• Advanced Arabic language both speaking and writing and Hindu is a plus

Culture at Bird
We're an ambitious, smart and open-minded team that is passionate about our mission.

Each day is unlike the last, as we're constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

Perks up

We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge.

We also offer a work from home stipend, a wellness allowance, and more.

Plus, a new resource to help support personal and professional developments—all the goods needed to move on our mission together.

Bird is the world
Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer.

We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Sound like a place you'd like to work? Sweet. Let's chat.