Senior Manager B2B Digital - Qatar, دولة قطر - شركه المواهب

وصف

Purpose:

The role is responsible to own & oversee the B2B digitization programs geared towards meeting Ooredoo's Business customer experience & operational efficiency targets.

Functional Context:

Ooredoo's Business BU is a critical part of the company's first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. The department owns the end-to-end Business Digital journey and leads the digitization initiatives within Business operations.

Role Accountabilities:

•Expert representing B2B digital change program; single point of contact for B2B ICE and B2B DRFs
•Guide the B2B function through complexities of digital change, fostering culture of innovation and adaptability

•Document B2B digital change strategy, aligning with overall business goals and objectives

•Define and establish governance model that structures B2B progress on priority initiatives, providing regular leadership updates

•Lead discussions with external partners and internal teams to identify new digital technologies that support digital change

•Ownership of B2B business case(s) and budget management

•B2B interface between (but not limited to) B2B, Technology and Digital shared service teams
•Collaborate with internal stakeholders to ensure alignment and commitment to digital change initiatives

•Oversee introduction and integration of new digital tools, platforms and technologies that deliver business value

•Facilitate training to equip employees and account managers with knowledge and skills to adapt to digital change

•Define and create performance dashboard to track the success of digital change initiatives
•Identify and mitigate risks associated with digital change initiatives

•Analyse customer insights and make necessary adjustments to optimize digital processes

Minimum Entry Qualifications

Bachelor's Degree in Engineering or Business Administration or Computer Science

Minimum Experience, Essential Knowledge & Skills:

10 years' experience in a similar role.

Experience in a telecommunications environment and in depth knowledge of Digital Transformation initiatives.

Experience and knowledge in Business operations and knowledge of defining digital Business Customer journeys.