Duty Manager - Dukhan, دولة قطر - Marriott'

وصف

• *CORE WORK ACTIVITIES*
• *SupportingManagement of Front Desk Team** - Utilizes interpersonal andcommunication skills to lead, influence, and encourage others;advocates sound financial/business decision making; demonstrateshonesty/integrity; leads by example. - Encourages and buildingmutual trust, respect, and cooperation among team members. - Servesas a role model to demonstrate appropriate behaviors. - Supportsall day-to-day operations. - Understands employee positions wellenough to perform duties in employees' absence. - Coaches,counsels and encourages employees. - Handles employee questions andconcerns. - Supports all areas of the Front Office in the absenceof the Front Office or Front Desk Manager. - Guides daily FrontDesk shift operations. - Communicates performance expectations toemployees in accordance with job descriptions for each position.
• *Monitoring and Supporting Progress Toward GuestServices and Front Desk Goals** - Manages day-to-day operations,ensuring the quality, standards and meeting the expectations of thecustomers on a daily basis. - Develops specific goals and plans toprioritize, organize, and accomplish your work. - Handlescomplaints, settling disputes, and resolving grievances andconflicts, or otherwise negotiating with others. - Participates indepartment meetings and continually communicates a clear andconsistent message regarding the Front Desk goals to producedesired results. - Strives to improve service performance. -Supervises staffing levels to ensure that guest service,operational needs and financial objectives are met. - Trains staffon adherence to all credit policies and procedures to reduce baddebts and rebates. - Supervises same day selling procedures tomaximize room revenue and property occupancy. - Understands theimpact of Front Desk operations on the overall property financialgoals and objectives.
• *Ensuring Exceptional CustomerService** - Provides services that are above and beyond forcustomer satisfaction and retention. - Improves service bycommunicating and assisting individuals to understand guest needs,providing guidance, feedback, and individual coaching when needed.- Sets a positive example for guest relations. - Empowers employeesto provide excellent customer service within guidelines. - Handlesguest problems and complaints seeking assistance from supervisor asnecessary. - Interacts with guests to obtain feedback on productquality and service levels.
• *Managing Projects andPolicies** - Implementing the customer recognition/service program,communicating and ensuring the process. - Assists in the review ofcomment cards and guest satisfaction results with employees. -Ensures employees have the proper supplies and uniforms. - Assistsin the use of a guest information tracking system to ensure that asuccessful repeat guest recognition program is in use to recognizeguest preferences and aid in problem resolution.
• *Supporting Handling of Human Resource Activities** - Identifyingthe developmental needs of others and coaching, mentoring, orotherwise helping others to improve their knowledge orskills.