Fixed Installation Desk Advisor - Doha, دولة قطر - Vodafone

Vodafone
Vodafone
شركة تم التحقق منها
Doha, دولة قطر

منذ أسبوع

Aisha Al-Thani

تم النشر بواسطة:

Aisha Al-Thani

مسوّقة للمواهب لبيبي
وصف

Key Responsibilities:
Knowledge in OTDR/LSPM testing equipment's and analyzing the testing reports to check whether the results are within the budget and fixed fiber services (FTTX) and 5G

  • Engage with technology teams in operational acceptance of newly declared Ready for connect buildings/towers/villas
  • Engage with technology teams to create technical inventory report which is required to connect new customers
  • Engage with Commercial and Business team to ensure already to connect buildings are published correctly on website
  • Work with Technology Operational teams to monitor the no of splitter ports per buildings and request for expansion based on utilization
  • To understand the technical field challenges to connect the customer in given SLA (e.g., blockage, optical power parameters and routing of fibre cables, labelling)
  • Fulfilling manual activities like:
  • Uploading and tracking fixed line inventory
- routers (ONT, CPE, STB) and fibre patch cords,

  • Calling customers for appointment booking.
  • Monitor SLA's across multiple field vendors and areas,
  • Tracking order failures and follow
- up with technology teams to ensure end to end fulfilment happens in 48H.

  • Manual disconnection of QNBN links based on disconnection request from customer.
  • Engage with relevant parties (QNBN, Vodafone roll out team) to get Kahramaa ID's for all eligible apartments, villa
  • Field team audit to validate compliance to scope of work and Vodafone way of working.
  • Own and maintain field service experience by providing regular training to field team on Vodafone way of working plus ensuring field agents have Vodafone approved uniforms, ID's
  • Tracking and reporting of fixed line inventory issued to field partner and reconciliation
  • Access Media first operator portal to check IP TV fulfilment status as part of fulfilment troubleshooting
  • Engage with field partners to ensure assigned orders are activated within the SLA
  • To provide backoffice support to the field team to resolve technical issue identified during activation
  • To engage with technology for uploading inventory and patching for new declared RFS building
  • Reviewing post installation feedback received from customer and taking necessary action and provide feedback to the relevant field partners
  • To monitor field teams appointment and ensuring teams reach as per the customer given appointment time
  • 90% overall sales lead to be converted to successful installation
المزيد من الوظائف من Vodafone
انظر جميع وظائف Vodafone