Project Operations Lead - Doha, دولة قطر - W Hotels

وصف

• Leading OperationsTeam
• Ensures that goals are being translated tothe team as they relate to guest tracking andproductivity.
• Creates and nurtures a propertyenvironment that emphasizes motivation, empowerment, teamwork,continuous improvement and a passion for providingservice.
• Understands employee and guestsatisfaction results and developing game plans to attack need areasand expand on the strengths.
• Ensures that theteam has the capabilities to meetexpectations.
• Leads by example demonstratingself-confidence, energy and enthusiasm.
• Assistsemployees in understanding guests ever-changing needs andexpectations, and exceeding them.
• ManagingProperty Operations Function(s)
• Followsproperty specific second effort and recoveryplan.
• Publishes all guest satisfaction resultsin a timely fashion including all guest satisfaction forms, commentcards and guest letters.